Senior AV Technician

Innovative Sight & Sound•Largo, FL

16h•Onsite

About The Position

Innovative Sight & Sound is a leading technology integrator serving luxury residential and commercial clients throughout the Southeast. We design, install, and support sophisticated home technology systems, including automation, audio/video, lighting control, motorized shades, security, surveillance, and managed networks. For more than 20 years and with 6 locations, our team has built its reputation on excellent work, clear communication, and dependable service. As our client base continues to grow, we are looking for an experienced A/V Technician to help keep our clients’ systems operating reliably and deliver an exceptional service experience. The Senior A/V Technician is responsible for diagnosing, repairing, maintaining, and enhancing technology systems in clients' homes and businesses. This is primarily a service-focused position rather than a new-construction installation role. The ideal candidate is an experienced technician who enjoys troubleshooting, can work independently, communicates well with clients, and takes ownership of problems through resolution. Service calls may involve home automation, audio/video, networking, lighting control, surveillance, security, motorized shades, and other connected-home systems. Some small installations, equipment replacements, upgrades, and retrofit work will also be part of the role.

Requirements

At least two years of experience in residential A/V, automation, low-voltage, networking, or related technology systems
Strong diagnostic and troubleshooting skills
Understanding of audio/video signal flow and system infrastructure
Experience servicing equipment racks, displays, projectors, speakers, amplifiers, receivers, streaming devices, and control interfaces
Working knowledge of residential networks, including routers, switches, wireless access points, and connected devices
Ability to perform equipment replacements, system upgrades, and smaller retrofit installations
Ability to use testing equipment, manufacturer resources, and remote-support tools effectively
Knowledge of low-voltage cabling, terminations, and installation standards
Ability to safely work on ladders and move or install equipment when required
A calm, methodical approach to troubleshooting
Strong communication and customer-service skills
Patience when working with clients who may be frustrated or unfamiliar with technology
The ability to work independently and manage a daily service schedule
Personal accountability for seeing issues through to resolution
Good judgment about when to resolve an issue independently and when to escalate it
Clear, thorough service documentation
Respect for clients’ homes, schedules, and privacy
A willingness to continue learning as products and technologies change
A dependable, professional, and team-oriented attitude
Valid driver’s license and clean driving record
Ability to pass a background check
Reliable transportation
Basic tools appropriate for low-voltage and A/V service work
Ability to lift and carry equipment and perform the physical responsibilities of the position

Nice To Haves

Experience with Control4, Lutron, OvrC, surveillance, security, or motorized shade systems

Responsibilities

Diagnose and resolve issues involving audio/video, automation, networking, lighting control, surveillance, security, and motorized shade systems
Perform scheduled service calls, system inspections, and preventive maintenance visits
Troubleshoot system performance through both on-site and remote diagnostic tools
Identify the underlying cause of recurring issues rather than applying temporary fixes
Replace, configure, update, and test equipment when repairs or upgrades are needed
Complete small retrofit installations and system enhancements in finished homes
Provide clients with clear explanations of system issues, recommended solutions, and completed work
Confirm that systems are fully operational and that the client is comfortable using them before leaving
Document service findings, work performed, equipment used, and recommended follow-up
Escalate advanced programming, design, or infrastructure issues to the appropriate internal team member
Coordinate with service management, programmers, project managers, and other technicians when additional support is required
Protect the client’s home, furnishings, and privacy while maintaining a clean and professional work environment
Participate in occasional urgent or after-hours service support as scheduled