Senior AV Support Services Technician

Diversified • San Diego, CA

14d • $42 - $50 • Onsite

About The Position

Diversified is a global leader in audiovisual and media technology. We design and build innovative spaces and experiences for clients across industries such as corporate, entertainment, sports, retail, and government. Our team partners with organizations around the world to create environments that connect people through technology. At Diversified, you’ll work on exciting and complex projects with opportunities to grow your career. We offer a collaborative and flexible work environment, competitive pay and benefits, and a culture that values diversity, inclusion, and innovation. If you’re ready to grow, create, and make an impact, Diversified is the place to do it.

Requirements

• High School Diploma or Equivalent
• Minimum of 5 years of experience in enterprise level AV support
• Experience with Microsoft Teams products including MS Teams Rooms and MS Hubs
• Understanding of Microsoft Office Suite – Outlook, OneDrive, Excel, Word, PowerPoint, etc.
• Competencies in Video Conferencing products
• Competencies in Crestron control systems (trouble shooting, basic communication concepts and protocols)
• Experience testing and troubleshooting complex AV systems, as well as strong knowledge of proper equipment rack wiring standards and event best practices

Nice To Haves

• CTS certification from AVIXA and/or manufacturer certifications (QSC, Cisco, Clear One, Crestron, Extron, etc.) are preferred
• Experience with major industry manufacturers including QSC, Crestron, Cisco, Microsoft, Biamp, and/or Poly
• Knowledge of signal flow for: audio, video, control systems, lighting, networking, access control, phone systems, and camera systems
• Must present well as client facing and working with high level executives within high pressure meeting situations
• Preferred: programming support for current and future conference rooms

Responsibilities

• Fully support and maintain 70 conference rooms including MS Teams Rooms, 3D rooms, MS Hubs
• Support and maintain Focus Booth and Laboratory Teams Phones
• Digital Signage support, maintenance, and local content delivery
• Crestron Programming support for 6 large Custom MS Teams Rooms
• Provide white glove meeting and event support in all spaces – including start up, monitoring, and active troubleshooting
• Responsible for keeping up with and resolving AV Service / Support Tickets in a timely manner
• Use of Service Now for logging and Tracking
• Provide Meeting Space Training / Microsoft Hub Training to various on-site clients
• AV Inventory / Critical Spare management
• AV Installations – Assist technicians / Lead site specific tasks
• Escort AV partners onsite
• Support the design and installation of future conference rooms and upgrades to current conference rooms
• Act as an intermediary between vendor and client for AV & IT related projects in the building
• Exercising advanced technical skill level abilities to perform routine maintenance of advanced AV/technology related systems – including preventive maintenance, troubleshooting and break/fix repair of faulty systems and equipment.
• Oversight for planning and implementation of process improvement principles required to maintain AV technologies in critical areas such as training rooms, video walls, meeting rooms, conference rooms, and AV spaces.
• Interface with equipment manufacturers, developers, engineers, and project managers on the client’s behalf to provide resolutions for highly complex systems.
• Participate in and drive continuous improvement activities across AV technologies and collaborate with client to improve/evolve technology solutions.
• Interface with client executive and “C” level personnel in a highly professional manner.
• Communicate effectively with clients to ensure that all technical issues are resolved promptly and satisfactorily.

Benefits

• Multiple medical plan options to fit you and your family’s needs
• HSA & HRA company contributions
• Dental coverage, including orthodontic benefits, and vision plans
• Company-paid benefits
• Basic Life, AD&D
• Short-Term and Long-Term Disability insurance
• Employee Assistance Program (EAP)
• Generous paid time off — 3 weeks PTO plus company holidays and floating holidays
• 401k with company match
• Paid maternity leave
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• A wide range of voluntary benefits including Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Life and AD&D coverage, and Legal Services
• Commuter benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED