AV & Event Support Technician (Onsite)

Astreya•San Francisco, CA

5d•$21 - $34•Onsite

About The Position

The AV & Event Support Technician provides event, audiovisual (AV), and video conferencing (VC) technical support and serves as the main point of contact for events requiring AV and event support. The role involves supporting executives, directors, clients, internal stakeholders, and third-party vendors, with a flexible schedule that may include early starts, late finishes, and occasional weekend support. The technician delivers and coordinates onsite and remote events, operates production equipment, maintains event and meeting spaces, supports video/audio conferencing systems, and carries out room checks, equipment testing, troubleshooting, and maintenance. The role also includes client guidance and expectation management, event reporting, service-improvement recommendations, and mentoring and training other technical team members.

Requirements

At least 3 years of experience in a similar role.
Experience managing events and webinars remotely via Zoom.
Ability to work unsupervised.
Experience encoding video and audio content.
Knowledge of media and web content integration and packaging, including Windows Media, Apple QuickTime, .mp4, and Flash encoding formats.
Experience operating equipment such as camera controllers, audio mixing desks, and lighting consoles.
Ability to read and understand AV schematics.
Data gathering, reporting, metrics, and administrative skills.
Experience liaising daily with clients and event planners, using a white-glove customer service approach.
Event support experience and excellent customer service skills.
Excellent communication skills.
AV/VC systems experience in a corporate environment.
Ability to read building schematics and installation diagrams to troubleshoot.
Understanding of TCP/IP networking and audio and video protocols and codecs.
Ability to draft and present technical reports in English.
Ability to provide feedback for service improvements.
Experience editing video with Adobe Premiere Pro.
Flexibility to work early or late hours and weekends.

Responsibilities

Deliver events onsite or remotely using platforms such as Zoom, Google Meet, and Streamyard.
Operate event production equipment, including audio desks, lighting desks, vision mixers, and PTZ cameras.
Coordinate events with teams and stakeholders using ticketing or booking systems.
Provide event production support independently for smaller events or as part of a team for larger events.
Maintain the day-to-day housekeeping and upkeep of event spaces.
Explain venue capabilities and best practices to clients and stakeholders during pre-production, and manage expectations regarding production issues.
Provide feedback on possible space enhancements and service improvements.
Liaise with internal teams, client organizations, and third-party vendors; escalate operational issues and suggest improvements.
Produce event-related and other reports as requested by the manager.
Serve as the primary contact for events requiring AV beyond general meeting setup, including corporate communications and global high-profile events.
Conduct pre-event practice runs with speakers and test audio and video equipment.
Consult with internal stakeholders about requirements for meetings in rental spaces without advanced AV setups.
Act as the key contact for third-party AV vendors at venue locations.
Ensure equipment is operational and tested before events, and escalate logistical issues that may affect them.
Provide basic video encoding and editing.
Set up and support video and audio conferences; ensure equipment is operational in advance and hand it over to hosts for operation.
Manage equipment and software upgrades, and commission and test new or relocated video conference systems.
Investigate video/audio conferencing faults, recommend corrective actions, and work with external vendors when necessary.
Maintain multimedia and presentation rooms in good working order, provide AV setup and support, and assist with multimedia broadcasting.
Respond quickly to emergency and ad hoc requests.
Carry out regular preventative room checks and report faults promptly through the correct process.
Proactively maintain and report on AV equipment to keep it functioning to a high standard; diagnose and rectify faults onsite and escalate through established procedures.
Carry out equipment power-down and power-up when required, including work that may involve out-of-hours overtime.
Maintain the cleanliness and presentability of AV rooms, stores, and equipment.
Mentor team members, including freelancers, and assist with training technical team members.
Advise clients on best practices, provide regular service-improvement feedback, and focus on operational issues for review.

Benefits

Medical insurance through UHC PPO, HSA, and Surest options, or Kaiser HMO for California employees.
Dental insurance through UHC.
Vision insurance through Nationwide Vision/UHC.
Flexible Spending Account for health and dependent care.
Pre-tax commuter benefit for parking and transit, depending on location.
Continuing education and professional development through platforms such as Udemy and Coursera.
Corporate wellness program.
Employee Assistance Program.
Wellness Days.
401(k) plan.
Basic and supplemental life insurance.
Short-term and long-term disability insurance.
Critical illness, critical hospital, and voluntary accident insurance.
Tuition reimbursement, available six months after start date and capped.
Paid Time Off, accrued and prorated, up to 120 hours annually.
Paid holidays.
Other statutory leaves, paid time, or ancillary benefits required by state and federal law.