AV & Event Support Technician (Onsite)

Astreya•San Francisco, CA

4d•Onsite

About The Position

The AV & Event Support Technician provides event, audiovisual (AV), and videoconferencing (VC) technical support and serves as the primary contact for events requiring AV and event support. The role supports events on-site and remotely, including high-profile global events and corporate communications, and involves working with executives, directors, internal stakeholders, clients, event planners, and third-party vendors. The technician explains venue capabilities and best practices to clients, coordinates production requirements, manages expectations, and provides hands-on production support independently for smaller events or as part of a team for larger events. The role also supports video and audio conferencing, presentation and multimedia meeting rooms, and AV equipment. Duties include preparing and testing equipment, maintaining event spaces and meeting rooms, managing upgrades, commissioning and testing new or relocated VC systems, responding to faults, performing preventative room checks, and escalating issues through established procedures. The technician may provide on-the-spot diagnosis and repair, coordinate with external vendors, and carry out equipment power-up and power-down tasks, sometimes outside regular hours. The position requires a flexible schedule that may include early starts, late finishes, occasional weekend support, and out-of-hours overtime. It also includes reporting, administrative work, service-improvement recommendations, mentoring team members and freelancers, and helping train technical staff. Astreya Partners is an equal employment and affirmative action employer.

Requirements

At least 3 years of experience in a similar role.
Experience managing events and webinars remotely via Zoom.
Experience supporting events and providing excellent customer service, including a white-glove approach.
Flexible availability for out-of-hours work, including early or late schedules and weekends.
Experience encoding video and audio content and integrating media and web content (packaging).
Knowledge of Windows Media, Apple QuickTime, .mp4, and Flash encoding formats.
Ability to operate camera controllers, audio mixing desks, and lighting consoles.
Ability to read and understand AV schematics, building schematics, and installation diagrams for troubleshooting.
Understanding of TCP/IP networking and different audio and video protocols and codecs.
Data gathering, reporting, metrics, and administrative skills.
Ability to liaise with clients and event planners on a daily basis.
Excellent communication skills and ability to draft and present technical reports in English.
Experience with AV/VC systems in a corporate environment.
Experience with video editing in Adobe Premiere Pro.

Responsibilities

Provide hands-on technical support for events delivered on-site or remotely via Zoom, Google Meet, or Streamyard.
Serve as the primary contact for event coordination requiring AV beyond general meeting setup.
Operate event production equipment, including audio desks, lighting desks, vision mixers, and PTZ cameras.
Provide full event production support independently for smaller events or as part of a team for larger events.
Coordinate events with teams and stakeholders using ticketing or booking systems.
Support corporate communications events, including speaker practice runs and testing audio and video equipment.
Consult with internal stakeholders about meeting requirements at rental spaces without advanced AV setups and act as the key contact for third-party AV vendors at venue locations.
Manage high-profile, global events and ensure equipment is operational and tested in advance; escalate logistical issues that could affect events.
Explain space capabilities and best practices to clients and stakeholders, manage expectations around production issues, and provide client guidance.
Maintain event spaces, AV rooms, stores, and equipment, including day-to-day housekeeping and cleanliness.
Provide video and audio conferencing setup and support, ensure equipment is ready before meetings, and hand over systems to hosts for call operation.
Manage equipment and software upgrades and commission and test new or relocated video conference systems.
Investigate video/audio conferencing faults, recommend corrective actions, and work with external vendors when necessary.
Maintain multimedia and presentation rooms in good working order and provide setup, support, and support throughout meetings.
Assist with multimedia broadcasting and respond to emergency or ad-hoc requests.
Perform preventative room checks, report faults promptly through the correct process, and proactively maintain AV equipment.
Diagnose and rectify faults and problems as they occur, escalating through established procedures.
Carry out required equipment power-down and power-up tasks, usually involving out-of-hours overtime commitments.
Produce event-related and other reports as requested by the manager, and undertake data gathering, reporting, metrics, and administrative tasks.
Liaise across the immediate team, client organizations, event planners, and third-party vendors.
Provide feedback and recommendations for service and operational improvements.
Mentor team members, including freelancers, and assist with training technical team members.

Benefits

Medical insurance through UHC (PPO, HSA, and Surest options) or Kaiser HMO for California employees.
Dental insurance through UHC Nationwide.
Vision insurance through UHC.
Flexible Spending Account for health and dependent care.
Pre-tax commuter benefit for parking and transit, where available.
Continuing education and professional development through platforms such as Udemy and Coursera.
Corporate Wellness Program through Goomi Group.
Employee Assistance Program.
Wellness Days.
401(k) plan.
Basic and supplemental life insurance.
Short-term and long-term disability insurance.
Critical illness, critical hospital, and voluntary accident insurance.
Tuition reimbursement, available six months after start date and capped.
Paid time off, accrued and prorated, with a maximum of 120 hours annually.
Paid holidays.
Statutory leaves, paid time, and other ancillary benefits required by state and federal law.