AV Technician

Trident Consulting•Nyc, NY

1d•Onsite

About The Position

Trident Consulting is seeking an AV Technician for a client. The position provides on-site AV and event engineering support, coordinating conference room systems, event spaces, AV technologies, and related IT systems. The role collaborates with teams across IT, Facilities, Events, and Workplace Operations to support reliable meetings and corporate events, troubleshoot complex issues, maintain equipment and software, and improve AV support processes. Responsibilities also include supporting remote and hybrid workers, maintaining organized AV spaces, tracking inventory, and traveling to other sites as business needs require. The posting identifies the location as NYC, NY, while the job description also refers to supporting infrastructure and events in the San Francisco office.

Requirements

At least 5 years of experience in IT and/or AV support, including senior-level troubleshooting and project leadership.
Advanced knowledge of troubleshooting audiovisual equipment, including cameras, microphones, amplifiers, displays, and AV-over-IP systems.
Expertise with enterprise conference room technologies such as Zoom Rooms, Google Meet, Crestron, Q-SYS, or equivalent.
Strong understanding of networking concepts, including switches, routers, Wi-Fi, and VLANs, and their impact on AV system performance.
Hands-on experience managing Apple products with enterprise tools such as JAMF or similar.
Advanced troubleshooting experience with macOS, Apple hardware, and peripherals.
Experience with ticketing and workflow management systems such as JIRA Service Desk, Confluence, or similar.
Leadership, collaboration, and mentoring abilities.
Strong multitasking and organizational skills, with the ability to manage multiple large projects.
Ability to lift and handle AV equipment weighing 50 pounds or more for installations and maintenance.
Previous experience assisting with corporate events or large-scale meetings.
Ability to work effectively in corporate technology environments and workflows.

Responsibilities

Coordinate on-site and remote AV support for conference room systems, audio and video equipment, projectors, displays, digital signage, and event livestreams.
Design, implement, and maintain AV and IT support processes, including audits and performance optimizations.
Collaborate with IT, Facilities, Events, and Workplace Operations on large meetings and events.
Troubleshoot AV hardware, including Chrome, Logitech, and Q-SYS modules and services.
Support live in-office broadcasts, potentially operating audio, video, and graphics, while coordinating with the SFHQ team.
Operate and maintain live event equipment, including Q-SYS systems, LED wall displays, confidence monitors, projectors, PTZ cameras, Google Meet Chromeboxes, Mac Minis, presentation clickers, and speaker timers.
Manage AV-related software and oversee deployment, upgrades, and maintenance of AV systems.
Respond to and resolve escalated AV and IT support requests through the Helpdesk system.
Support remote and hybrid workers with reliable AV and video conferencing experiences.
Track AV hardware inventory and recommend upgrades or replacements.
Travel to other domestic and international sites as business needs require.
Maintain clean and well-organized spaces, including storage rooms and AV booths.