Executive AV/VC Maintenance Support Technician

EOS•San Francisco, CA

3d•Onsite

About The Position

EOS IT Solutions is hiring an on-site Audio Visual (AV) Maintenance Technician – Tier 2 (CST-EXEC) to support and maintain clients’ video conferencing and in-room AV systems. The role provides white-glove technical support to executives, VPs, C-suite members, and other high-level staff, ensuring a high-quality user experience and reliable AV/VC service. The technician troubleshoots equipment failures, physical malfunctions, and software configuration problems, and works to minimize downtime and maintain 99% uptime. The technician is the primary on-site and user-facing point of contact for video conferencing issues. The role also includes maintenance and repair, root cause analysis, endpoint monitoring, documentation, inventory tracking, event support, and participation in AV system commissioning for new builds and retrofits. The technician partners with local and global teams, vendors, integrators, and Tier 1 technicians to deliver and improve AV services. The position requires strong AV/VC technical knowledge, customer service and problem-solving skills, and the ability to work independently and collaboratively in a fast-paced environment. Physical integration and maintenance work, including lifting large or heavy objects, is required. Pay range: $36–$37.50 USD.

Requirements

Strong technical background in AV/VC systems.
Knowledge of Cisco, Crestron, Extron, Shure, ClearOne, and other AV/VC-related hardware and signal flow.
Strong problem-solving skills and ability to approach technical issues creatively and methodically.
Strong interpersonal, customer-service, communication, and conflict-resolution skills.
Ability to work independently and collaboratively in a fast-paced environment.
Self-motivated and accountable, with willingness to learn and adapt to client culture.
Ability to perform physical tasks, including lifting large or heavy objects and carrying out physical integration and maintenance work.

Nice To Haves

Experience supporting executives and VPs.

Responsibilities

Provide ongoing technical support for video conferencing equipment and in-room AV technology.
Diagnose and resolve hardware and software issues to minimize end-user downtime.
Perform root cause analysis and implement solutions to prevent recurring problems.
Analyze AV/VC issue trends to improve service quality and operational processes.
Document solutions, best practices, maintenance activities, and service requests.
Participate in commissioning AV systems for retrofits and new builds, ensuring installations meet company standards and client requirements.
Serve as the primary on-site technician and user-facing point of contact for VC-related issues.
Provide exceptional, white-glove technical support to executives, VPs, C-suite members, and high-level management, including de-escalating technical problems.
Complete break-fix work within the target SLA response window and perform maintenance and repairs to maintain 99% uptime.
Accurately tag and enter records for tasks, projects, and requests.
Collaborate with local Helpdesk, Facilities, Events, Executive Support, and executive assistants to deliver seamless AV experiences.
Provide VC-focused support for high-profile events.
Handle root-cause-analysis-reported network-related call escalations.
Actively monitor local and global VC endpoints and related hardware.
Assist, train, and advise Tier 1 technicians on signal flow and inspection best practices.
Initiate Cisco TAC cases and vendor RMA requests for equipment.
Advise and quality-check integrators on client installation standards.
Partner with OTD New Builds DPMs to provision and deploy VC and VIO equipment at new office locations.
Track on-site supplies, consumables, and assets.
Maintain current knowledge of industry-standard hardware and client proprietary tools.