Executive AV/VC Maintenance Support Technician

EOS•San Francisco, CA

4d•$36 - $38•Onsite

About The Position

EOS IT Solutions is hiring an on-site Audio Visual (AV) Maintenance Technician – Tier 2 (CST-EXEC) to support and maintain clients’ video conferencing systems and in-room AV technology. The role provides white-glove, user-facing technical support to executives, VPs, C-suite leaders, and other high-profile staff. The technician troubleshoots and resolves hardware failures, physical malfunctions, and software configuration issues to minimize downtime and maintain service quality. The technician is the primary on-site resource for room issues and the primary point of contact for video-conferencing support. The role includes break-fix response, maintenance and repair, endpoint monitoring, root cause analysis, event support, and coordination with local teams, vendors, integrators, and new-build project managers. The technician also documents work, tracks equipment and supplies, and advises or trains Tier 1 technicians. EOS IT Solutions is a global technology and logistics company providing collaboration and business IT support services. The company emphasizes customer satisfaction, service quality, trusted transparency, and an inclusive work environment. The listed pay range is $36–$37.50 USD; compensation may depend on factors including responsibilities, experience, education, knowledge, skills, abilities, internal equity, and market data.

Requirements

Strong technical background in AV/VC systems.
Knowledge of Cisco, Crestron, Extron, Shure, ClearOne, and other AV/VC hardware and signal flow.
Strong problem-solving skills and the ability to think creatively and methodically about technical issues.
Strong interpersonal, customer service, communication, and conflict-resolution skills.
Self-motivated and accountable in a fast-paced, independent environment.
Ability to work independently and collaboratively with a team.
Willingness to learn and adapt to client culture.
Ability to perform physical tasks, including lifting large or heavy objects and physical integration and maintenance work.

Nice To Haves

Experience supporting executives and VPs.

Responsibilities

Provide ongoing technical support for video conferencing equipment and in-room AV technology.
Diagnose and resolve hardware and software issues while minimizing downtime.
Perform root cause analysis and implement solutions to prevent recurring problems.
Analyze AV/VC issue trends to improve service quality and operational processes.
Document solutions, best practices, maintenance activities, service requests, tasks, projects, and requests.
Participate in commissioning AV systems for retrofits and new builds, ensuring installations meet company standards and client requirements.
Serve as the primary on-site technician and user-facing point of contact for video-conferencing issues.
Provide client-level support and de-escalate technical failures.
Complete break-fix tasks within the target SLA response window.
Maintain and repair video-conferencing equipment to support 99% uptime and address primary issues.
Build partnerships with local Helpdesk, Facilities, Events, Executive Support, and executive assistants.
Deliver white-glove video-conferencing support to C-suite and senior management, including high-profile events.
Handle escalation of reported network-related call issues through root cause analysis.
Actively monitor local and global video-conferencing endpoints and related hardware.
Assist, train, and advise Tier 1 technicians on signal flow and inspection best practices.
Initiate Cisco TAC cases and vendor return merchandise authorizations (RMAs).
Advise and perform quality control for integrators on client installation standards.
Partner with OTD New Builds DPMs to provision and deploy video-conferencing and VIO equipment at new office locations.
Track on-site supplies, consumables, and assets.
Maintain current knowledge of relevant industry-standard hardware and client-proprietary tools.
Collaborate with cross-functional teams to deliver seamless AV experiences.