Senior AV Service Technician & Quick Turn Projects Lead

Lightworks•San Diego, CA

24d•Onsite

About The Position

LIGHTWORKS is hiring an experienced Senior AV Service Technician & Quick Turn Projects Lead for its San Diego team. The role diagnoses, troubleshoots, programs, modifies, recommissions, and completes residential technology systems, including AV, control, networking, and smart-home systems. The technician is expected to resolve technical issues independently rather than routinely escalating them to another programmer. The position also leads Quick Turn Jobs, smaller projects designed to be completed in five working days or less. Responsibilities include reviewing project scope and readiness, coordinating technicians and resources, leading onsite execution, keeping clients and the LIGHTWORKS team informed, and ensuring projects are tested, programmed, and properly closed out. LIGHTWORKS designs, installs, and supports AV, networking, lighting control, electrical, shades, and smart-home systems for custom residences throughout San Diego. The company provides LIGHTWORKS University, manufacturer training, and continuing education, and emphasizes teamwork, ongoing learning, responsibility, and professional conduct.

Requirements

Significant residential AV and smart-home experience.
Strong Savant programming and commissioning experience.
Lutron HomeWorks programming, commissioning, and troubleshooting experience.
Crestron Home or similar programming experience.
Strong residential networking, Wi-Fi, and advanced troubleshooting skills.
Experience with distributed audio/video and home theater.
Strong wiring, termination, and rack-management skills.
Ability to read architectural, electrical, and AV drawings.
Strong client-facing communication and independent decision-making skills.
Experience leading technicians or small projects.
Strong organization and follow-through.

Nice To Haves

Experience with RadioRA, Control4, UniFi, IP audio, surveillance, and access control.
Experience with Savant, Crestron Home, and Lutron HomeWorks beyond the specifically required capabilities.

Responsibilities

Diagnose and resolve AV, control, networking, and smart-home issues.
Program, modify, and recommission Savant systems.
Make programming changes to Crestron Home and supported control systems.
Program, commission, and troubleshoot Lutron HomeWorks and other Lutron systems.
Configure keypads, scenes, devices, schedules, and system logic.
Configure and troubleshoot residential networks and Wi-Fi.
Commission distributed audio, video, and home theater systems.
Diagnose wiring, power, communication, programming, and equipment failures.
Perform firmware updates, equipment replacements, and system upgrades.
Test complete system operation and clearly communicate issues, solutions, and next steps to clients.
Take ownership of smaller projects designed to be completed in five working days or less.
Review project scope and confirm equipment, labor, and site readiness before work begins.
Program and configure required systems and coordinate technicians and resources.
Lead onsite project execution and resolve technical issues quickly.
Keep clients and the LIGHTWORKS team informed.
Complete punch lists and closeout, and verify the finished system is programmed, tested, and operating correctly.
Contribute to a clean job site and participate in team learning and development.