Senior Audio Visual Engineer

Sysco

About The Position

The Senior Audio Visual (AV) Engineer leads the design, implementation, and support of enterprise-grade AV and conferencing systems across global corporate offices. The role is responsible for delivering seamless communication and collaboration experiences, evaluating new technologies, and establishing scalable global standards. The engineer collaborates with product and platform owners, business partners, product teams, and cross-functional teams, and owns the colleague experience related to AV systems. The position oversees the operation, maintenance, and lifecycle management of AV systems in conference rooms, auditoriums, and collaboration spaces. It provides Tier 3 support and expert guidance for enterprise AV and conferencing platforms, leads AV installations, upgrades, and integrations, and maintains system documentation and performance reporting. The engineer also works to reduce technical debt, mentors junior technical resources and service teams, and serves as an AV subject matter expert for mergers, acquisitions, and foldouts. Travel is up to 25%. The role requires sitting for extended periods and the ability to travel to remote data centers or operating sites, read and apply labels, climb ladders, lift equipment, and work in tight and loud spaces. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Requirements

At least 7 years of experience designing, implementing, and supporting enterprise AV solutions.
Experience with video conferencing, control systems, DSP audio, AV-over-IP, and conference room technologies.
Proven experience leading AV projects, producing technical documentation, and troubleshooting complex integrated AV environments.
Expert knowledge of Cisco Call Manager, Zoom, Neat, Logitech, Webex, Microsoft Teams, Crestron, and related technologies.
Ability to provide technical leadership and standards governance.
Strong understanding of AV networking, signal flow, and integration with IT infrastructure.
Experience with global AV deployments and standardization.
Ability to mentor junior AV engineers and technicians.
Demonstrated agile-development mindset, customer focus, and results orientation.
Ability to work in a fast-paced agile environment, adapt to changing urgencies, manage multiple priorities, and meet deadlines.
Excellent communication skills for managing business stakeholder relationships and, where required, customer and supplier partnerships.
Strong teamwork and collaboration skills.
Knowledge of cloud security best practices, including Identity and Access Management (IAM) and compliance controls.
Strong troubleshooting and problem-solving skills and ability to work effectively in a cross-functional team environment.
Currently authorized to work in the United States.
Ability to sit for long periods and travel to remote data centers or operating sites, read and apply labels, climb ladders, lift equipment, and work in tight and loud spaces.

Nice To Haves

Certified Technology Specialist (CTS) certification from AVIXA or equivalent.
Relevant CTS, Crestron, Cisco, or Microsoft certifications.

Responsibilities

Oversee the operation, maintenance, and lifecycle management of AV equipment and systems, including conference rooms, auditoriums, and collaboration spaces.
Provide expert-level support for platforms including Neat, Zoom, Cisco Call Manager, Webex, Microsoft Teams, Crestron, and other enterprise AV solutions.
Provide Tier 3 support for AV issues, including diagnostics, root cause analysis, and resolution.
Evaluate emerging AV technologies and recommend scalable solutions.
Develop and implement global AV standards and best practices across locations.
Lead AV-related projects, including new installations, upgrades, and integrations, and collaborate with internal stakeholders and external vendors to ensure successful delivery.
Maintain detailed documentation of AV systems, configurations, and procedures.
Provide regular reports on system performance, incidents, and improvement opportunities.
Review required documentation to communicate information to deployment, maintenance, service, and business teams.
Suggest solutions to reduce technical debt.
Mentor junior AV technical resources, Field Support team members, and Service Desk staff through approved learning and knowledge forums.
Serve as an AV subject matter expert for mergers, acquisitions, and foldouts; lead subject-matter expertise around product functionality and work with the Product Owner and Business Partners to refine requirements and functionality.
Collaborate with Product/Platform Owners, Business Partners, Product Teams, and cross-functional teams to deliver timely, quality service and support the colleague experience with AV systems.