Senior Associate, Training and Development

Amgen • Thousand Oaks, CA

6d • $82,132 - $111,120 • Hybrid

About The Position

The Senior Associate, Training and Development supports day-to-day training operations and helps ensure a seamless onboarding experience for new hires. The role provides guidance to the training associate team, troubleshoots operational issues, and escalates complex matters when needed. It directly manages contingent workforce associates and partners with the Training and Development Manager on onboarding operations and backup coverage.

The position coordinates training events for one or two business units and works to improve processes, strengthen operational efficiency, and promote consistent execution. It collaborates with business unit leaders and cross-functional partners on training events, materials, processes, and systems to support high-quality, timely delivery. The hybrid role requires support for in-person trainings and meetings at Amgen headquarters in Thousand Oaks, California.

Requirements

• Bachelor's degree and 2 years of directly related experience in Learning and Development, Event Management, Business, or the Pharmaceutical/Biotechnology industry; or an associate degree and 6 years of directly related experience in those areas; or a high school diploma/GED and 8 years of directly related experience in those areas.
• Able to lift 25 lbs.

Nice To Haves

• Previous job experience in Learning and Development in the Pharmaceutical/Biotechnology industry.
• Proven ability or experience coordinating small to large training events.
• Experience managing relationships with competing demands and priorities.
• Strong customer service skills.
• Strong time management, organization, and prioritization skills.
• Strong problem-solving skills.
• Strong written and verbal communication skills.
• Exceptional attention to detail and ability to multitask.
• Ability to work well in teams and interact effectively with various levels of management.
• Willingness to be flexible to meet team goals and priorities.
• Strong computer and database skills, including Microsoft Word, PowerPoint, Excel, Outlook, and Teams.
• Experience with databases and business analysis tools such as Tableau, Power BI, SharePoint, and Learning Management Systems.
• Experience leading a team, coaching associates, setting priorities, and providing performance feedback.
• Experience managing contingent workforce associates or other direct reports.
• Experience leading process improvement initiatives and resolving or escalating operational issues.

Responsibilities

• Provide day-to-day leadership and guidance to training associate staff, clarify priorities and deliverables, and coordinate work across the team.
• Directly manage contingent workforce associates by setting expectations, assigning and prioritizing work, and supporting development.
• Plan and lead regular associate team meetings to share updates, align priorities, resolve operational questions, and track commitments and follow-up.
• Coordinate and facilitate training for new Field Training Managers on operations policies and procedures.
• Provide backup coverage to the Training and Development Manager for onboarding activities and related operational deliverables.
• Lead process improvement work by identifying needs, reviewing workflows, standardizing and maintaining procedures, and implementing practical solutions.
• Run and/or distribute reports from business systems such as LMS, Tableau, and Zoho to support training operations and decision-making.
• Manage class surveys, including collecting and communicating results and archiving them, to identify improvement areas.
• Archive training records, such as certifications and training rosters, and help provide documentation for inspections and audits.
• Support trainers with learning tools and technologies, including LMS, Learning Hub, and SharePoint; create Learning Hub playlists and update SharePoint sites as needed.
• Monitor designated email inboxes, answer questions, provide information, and resolve or route issues.
• Support training events for one or two business units, including new hire training, launch training, and sales force expansions in virtual and live settings; provide logistical support during events.
• Develop and manage class communications, including welcome and travel logistics letters; send participant updates and coordinate with trainers on participant responses.
• Reserve conference rooms and neighborhoods, order catering, and coordinate badge access requests.
• Provide onsite support during live training events, including signage, office supplies, and technical support.
• Collaborate with management on calendars and event planning, and support and drive special projects as needed.

Benefits

• Retirement and Savings Plan with generous company contributions
• Group medical coverage
• Dental coverage
• Vision coverage
• Life insurance
• Disability insurance
• Flexible spending accounts
• Discretionary annual bonus program, or a sales-based incentive plan for field sales representatives
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models where possible
• Career development opportunities
• Work/life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior