Senior Associate, Training and Development
About The Position
The Senior Associate, Training and Development supports day-to-day training operations and ensures a seamless onboarding experience for new hires. This role provides guidance to the training associate team, directly manages contingent workforce associates, and partners with the Training and Development Manager on onboarding operations and backup coverage. It coordinates training events for one or two business units and helps improve processes, operational efficiency, and consistent team execution. The position collaborates with business unit leaders and cross-functional partners to coordinate training events, materials, processes, and systems. It supports events in virtual and live settings, provides logistical and onsite assistance, maintains training documentation, and uses business systems and reporting to support operational decisions. This hybrid position requires support for in-person trainings and meetings at Amgen headquarters in Thousand Oaks, California.
Requirements
- Bachelor’s degree and 2 years of directly related experience in Learning and Development, Event Management, Business, or the Pharmaceutical/Biotechnology Industry; OR associate’s degree and 6 years of directly related experience in those areas; OR high school diploma/GED and 8 years of directly related experience in those areas.
- Ability to lift 25 pounds.
- Experience leading a team, coaching associates, setting priorities, and providing performance feedback.
- Experience managing contingent workforce associates or other direct reports.
- Experience leading process-improvement initiatives and resolving or escalating operational issues.
Nice To Haves
- Previous job experience in Learning and Development in the Pharmaceutical/Biotechnology Industry.
- Proven ability or experience coordinating small to large training events.
- Experience managing relationships with competing demands and priorities.
- Strong customer-service skills.
- Strong time-management, organization, and prioritization skills.
- Strong problem-solving skills.
- Strong written and verbal communication skills.
- Exceptional attention to detail and ability to multitask.
- Ability to work well in teams and interact effectively with various levels of management.
- Willingness to be flexible to meet team goals and priorities.
- Strong computer and database skills with Microsoft Word, PowerPoint, Excel, Outlook, and Teams.
- Experience with databases and business-analysis tools such as Tableau, Power BI, SharePoint, and Learning Management Systems is a plus.
Responsibilities
- Provide day-to-day leadership and guidance to training associate staff, clarify priorities and deliverables, and coordinate work across the team.
- Directly manage contingent workforce associates by setting expectations, assigning and prioritizing work, and supporting development.
- Plan and lead regular associate team meetings to share updates, align priorities, resolve operational questions, track commitments, and follow up.
- Coordinate and facilitate training for new Field Training Managers on operations policies and procedures.
- Provide backup coverage for the Training and Development Manager’s onboarding activities and related operational deliverables.
- Lead process-improvement work by identifying needs, reviewing workflows, standardizing and maintaining procedures, and implementing practical solutions.
- Run or distribute reports from business systems, including LMS, Tableau, and Zoho, to support training operations and decision-making.
- Manage class surveys by collecting and communicating results and archiving them to identify areas for improvement.
- Archive training records, including certifications and training rosters, and help provide documentation for inspections and audits.
- Support trainers with learning tools and technologies, including LMS, Learning Hub, SharePoint, and Tableau; create Learning Hub playlists and update SharePoint sites as needed.
- Monitor designated email inboxes, answer questions, provide information, and resolve or route issues.
- Support new-hire training, launch training, and sales-force expansion events for one or two business units in virtual and live settings, including logistical support during events.
- Develop and manage class communications, including welcome and travel logistics letters; send participant updates and coordinate with trainers on participant responses.
- Reserve conference rooms and neighborhoods, order catering, and coordinate badge-access requests.
- Provide onsite support during live training events, including signage, office supplies, and technical support.
- Collaborate with management on calendars and event planning, and support and drive special projects as needed.
Benefits
- Retirement and Savings Plan with generous company contributions
- Group medical, dental, and vision coverage
- Life and disability insurance
- Flexible spending accounts
- Discretionary annual bonus program, or sales-based incentive plan for field sales representatives
- Stock-based long-term incentives
- Award-winning time-off plans
- Flexible work models where possible
- Career development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
