Senior Associate, Product Management - Upmarket Aquisitions

Capital One • McLean, VA

2d • Hybrid

About The Position

Capital One’s Upmarket Acquisitions Product team manages the customer experience for applicants to its flagship Upmarket card products. The role focuses on reducing friction in the application experience and developing new user experiences. The product manager sets the product vision, delivers a roadmap of enhancements to improve applicant satisfaction and conversion, and works with platform and segment partners to shape the end-to-end customer experience.

The position develops skills across four areas: human-centered product development, business-focused decision-making, technology-driven delivery, and transformational leadership. The product manager collaborates with technology teams to define acceptance criteria, identify research needs, break epics into features and user stories, and guide teams toward minimum viable products for valid feature tests. They use data and hypotheses to assess business needs, prioritize feature roadmaps, and follow processes for risk management. They work autonomously in an agile environment and partner with designers, technologists, data scientists, and subject-matter experts to deliver customer solutions. They also build relationships across teams, communicate product roadmaps and business value, and develop product expertise.

Capital One describes the desired candidate as curious, comfortable with ambiguity, an effective communicator and influencer, action-oriented, organized, customer-focused, eager to learn, and collaborative. This is a hybrid position, with required on-site presence in accordance with Capital One’s hybrid policy. The role is not eligible for new employment authorization or immigration-related support from Capital One.

Requirements

• Bachelor’s degree or military experience.
• At least 1 year of product management experience, or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering.
• Ability to communicate complex ideas clearly to different audiences.
• Ability to work with ambiguity, learn, take action, overcome roadblocks, multitask, and prioritize work.
• Customer focus, willingness to learn, and ability to collaborate with diverse teams toward common goals.

Nice To Haves

• Bachelor’s degree in computer science or engineering.
• At least 1 year translating business strategy or analysis into consumer-facing digital products.
• At least 1 year working on core product platforms that power digital experiences.
• At least 1 year working with cross-functional teams as a product owner in an agile development process.

Responsibilities

• Set the product vision and deliver a roadmap of enhancements for the Upmarket card application experience.
• Reduce friction in the application experience and develop innovative user experiences to delight applicants and improve conversion.
• Collaborate with platform and segment partners to shape the end-to-end customer experience.
• Work with technology teams to develop comprehensive acceptance criteria and identify research needs for future feature design.
• Break business epics into features and user stories, guiding the team toward the lowest-effort minimum viable product for valid feature tests.
• Use hypothesis-driven assessment of data to determine whether products and features address business needs.
• Own and prioritize feature development roadmaps while ensuring required processes and procedures are followed to manage risk.
• Conduct research and develop features using new and evolving technology in an agile environment.
• Collaborate with designers, technologists, data scientists, and subject-matter experts to build customer solutions.
• Develop product platforms by understanding technology trends and architecture strategy.
• Build relationships with technology teams, designers, internal stakeholders, and partner teams through participation in horizontal forums.
• Communicate product roadmaps and business value to stakeholders and develop product-matter expertise.

Benefits

• Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being.
• Eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level