Senior Associate, Process Manager

JPMorgan Chase & Co. • Columbus, OH

3d

About The Position

As a Senior Associate, Process Manager on JPMorganChase’s Consumer & Community Banking Business Banking Marketing Oversight & Controls team, you will strengthen governance, support audit readiness, and drive operational excellence across Business Banking Marketing. You will lead and coordinate cross-functional initiatives from planning through implementation to simplify processes, enhance controls, improve reporting, and support strategic transformation efforts. The position also contributes to developing emerging governance programs, including future insurance marketing oversight capabilities.

The team partners with Business Banking Marketing to provide governance, risk, and control oversight that supports efficient, responsible, and compliant marketing execution. Through governance programs, operational risk activities, control processes, audit readiness, and process improvement initiatives, the team works to strengthen controls, simplify operations, and promote continuous improvement.

Requirements

• Formal training or certification in Process Manager concepts and at least 3 years of applied experience in operations, project management, controls, governance, marketing operations, business management, or a related field.
• Ability to manage multiple cross-functional initiatives simultaneously and balance competing priorities under tight deadlines.
• Strong analytical and problem-solving skills, with the ability to think strategically and execute detailed operational responsibilities.
• Exceptional attention to detail and a quality assurance and quality control mindset focused on accuracy and consistency.
• Excellent written, verbal, and presentation communication skills, including the ability to clearly convey complex information to diverse audiences.
• Ability to build strong relationships and influence across functions and stakeholder groups in a matrixed organization.
• Proficiency in Microsoft Office applications, including Excel, PowerPoint, and SharePoint.

Nice To Haves

• Experience supporting controls, operational risk, compliance, audit, governance, or business management programs in a regulated environment.
• Experience in insurance, insurance marketing, insurance operations, or another highly regulated industry.
• Familiarity with marketing governance tools and workflow platforms, including intake, review, and approval systems.
• Bachelor’s degree or equivalent professional experience.

Responsibilities

• Execute and support control activities, governance processes, and monitoring routines across Business Banking Marketing.
• Coordinate control testing, issue remediation, and documentation for risk and governance programs.
• Support incident management, including intake, tracking, root cause analysis, reporting, and follow-up actions.
• Assist with audit, assessment, and examination preparation, including evidence collection, documentation, and issue management.
• Lead initiatives to improve efficiency, reduce complexity, and enhance consistency in marketing processes while maintaining appropriate controls.
• Develop, maintain, and enhance procedures, process documentation, training materials, and governance resources.
• Administer marketing governance tools, including managing user requests, troubleshooting, access updates, and platform support.
• Support development of insurance marketing governance and oversight capabilities, including process design, documentation, monitoring routines, and stakeholder coordination.
• Partner with Risk, Compliance, Legal, and business stakeholders to establish sustainable oversight frameworks for future insurance-related marketing activities.
• Drive continuous improvement using data analysis, stakeholder feedback, and operational insights to improve the marketer experience.

Benefits

• Competitive total rewards package, including base salary and, for eligible roles, commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed