Sr. Associate, Process Manager
About The Position
As a Process Manager at Capital One, you will join a team responsible for creating and enhancing processes that deliver consistent customer excellence and affect the company’s bottom line. The role offers the opportunity to contribute immediately while developing process management best practices. The team seeks someone adaptable, eager to learn, comfortable with new challenges in a fast-paced environment, and strong in communication and attention to detail. The ability to influence upward is important to success. This is a hybrid position, subject to Capital One’s policy on required on-site presence at the designated office location.
Requirements
- High school diploma, GED, or equivalent certification.
- At least 1 year of experience with Microsoft Office or G Suite.
- At least 2 years of experience in Business Process Management, Project Management, or Risk Management.
- Excellent communication skills and attention to detail.
- Ability to adapt quickly to change and influence upward.
Nice To Haves
- Bachelor’s degree or military experience.
- Lean or Six Sigma certification.
Responsibilities
- Monitor processes to ensure the business follows them correctly; identify process risks and escalate concerns when controls are not working as planned.
- Create process maps, procedures, and other artifacts; maintain and update documentation for new and existing processes.
- Draft, test, and revise work instructions; obtain relevant approvals and ensure regular reviews occur.
- Collect, analyze, and measure process-effectiveness data to establish sustainable, repeatable, and quantifiable business practices and procedures; identify and implement process improvements.
- Understand best practices and drive well-managed processes.
- Collaborate with teammates on larger initiatives, participate on cross-functional project teams, and contribute to process improvement initiatives.
- Develop project plans to execute process development and re-engineering.
- Communicate updates about new and existing processes to internal customers, potentially including executive-level communications; provide customer service or training on process updates or rollouts and deliver presentations.
- Perform processes or portions of processes as needed.
Benefits
- Comprehensive health, financial, and other benefits supporting total well-being; eligibility varies by employment status and management level.
- Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
