Sr. Associate, Process Manager

Capital One • Plano, TX

9d • Hybrid

About The Position

As a Process Manager at Capital One, you will join a team responsible for creating and enhancing processes that deliver consistent customer excellence and affect the company’s bottom line. You will contribute to process management work while strengthening process management best practices. The role suits someone adaptable, eager to learn, comfortable with new challenges in a fast-paced environment, and able to communicate effectively, pay close attention to detail, and adapt quickly to change. The ability to influence upward is important to success. This is a hybrid position, subject to Capital One’s policy requiring on-site presence at the designated office location.

The role includes monitoring business processes and their controls, documenting and improving processes, analyzing process performance, and supporting process development and re-engineering. You will collaborate on cross-functional initiatives, communicate process changes to internal customers, provide training or customer service on updates, and perform process work as needed.

Requirements

• High school diploma, GED, or equivalent certification.
• At least 1 year of experience with Microsoft Office or G Suite.
• At least 2 years of experience in Business Process Management, Project Management, or Risk Management.
• Excellent communication skills, attention to detail, adaptability, and the ability to influence upward.

Nice To Haves

• Bachelor’s degree or military experience.
• Lean or Six Sigma certification.

Responsibilities

• Monitor processes to ensure the business follows them correctly; identify process risks and escalate when controls are not working as planned.
• Create process maps, procedures, and other artifacts, and maintain and update documentation for new and existing processes.
• Draft, test, and revise work instructions; obtain relevant approvals and ensure regular reviews take place.
• Collect, analyze, and measure data on business process effectiveness, and initiate sustainable, repeatable, and quantifiable business practices and procedures.
• Proactively identify and implement process improvements.
• Understand best practices and drive well-managed processes.
• Collaborate with teammates on larger initiatives and participate on cross-functional project teams, providing input on process improvement initiatives.
• Develop project plans for process development and re-engineering.
• Communicate updates about new or existing processes to internal customers, including potentially at the executive level.
• Provide customer service or training to users on process updates or rollouts, and deliver presentations.
• Perform processes or parts of processes as needed.

Benefits

• Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being; eligibility varies by employment status and management level.
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED