Senior Associate, New Verticals - Fulfilment Strategy & Operations

DoorDash•Los Angeles, NY

12d•Remote

About The Position

New Verticals is an exciting team at DoorDash that is building and scaling new ways to delight our customers beyond restaurant deliveries (e.g., Grocery, Convenience, Alcohol, Retail). Our Central Ops team has three major mandates: to effectively onboard merchants, fulfill every order with speed & accuracy and improve our logistics network. We are able to do this by identifying efficiencies, building product tooling and launching operational processes at scale. You will own metrics, pull operational & product levers and drive impactful results across our Grocery, Convenience, Alcohol and Retail businesses. We are looking to build out our team with a Senior Associate who will focus on a variety of strategic and operational initiatives on the New Verticals Central Ops pod. You will lead the scoping, go-to-market, and iteration of cutting-edge product features to help DoorDash improve order quality and selection across our Convenience, Grocery, Alcohol, and Retail businesses. You will work on high-impact operational and product initiatives — from improving in-store tooling and technology to strengthening selection coverage and inventory accuracy. Your work will be highly visible, and involves partnering with the Machine Learning, Engineering, Product, and Data Science teams. You will sit in the Central Ops group within our New Verticals Strategy & Operations organization and report into a Manager. This is an individual contributor position.

Requirements

Familiarity with SQL.
Data-driven mindset, comfortable using Excel and visualizing data.
Ability to get in the weeds and operate at the lowest level of detail, while also thinking long-term.
1-3+ years of experience, ideally in consulting, strategy, operations, technology, banking, food & beverage, high-growth startups, etc.
Ability to think innovatively and resist "this is how it's always been done" thinking.
Completed Bachelor's Degree.

Nice To Haves

SQL experience is a bonus.

Responsibilities

Analyze data to drive business decision-making.
Talk to customers, unpack their feedback, and identify improvement opportunities.
Own and deliver on improving key metrics.
Create quarterly and annual plans that push the business forward and align with product capabilities.
Help teams identify opportunities for enhancing existing product offerings and methods to improve delivery quality.
Lead cross-functional work streams of Engineers, Data Scientists and Designers to develop best-in-class product features that will enhance the quality of New Vertical deliveries.
Own problems end-to-end.
Display ownership for the products and business lines that you are responsible for.
Solve ambiguous problems and motivate and empower teammates to go above and beyond.