Senior Associate, GBS Group Transformation Office - Change Analyst

New York Life•New York, NY

58d•$70,000 - $95,000•Hybrid

About The Position

Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life’s legacy of being there when we’re needed most. Here, you'll design, implement, and support these solutions directly impacting employees’ lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. New York Life Group Benefit Solutions (GBS) is reimagining how we work, and we’re excited to announce a new role within our Group Transformation Office (GTO): Change Analyst. This role will be instrumental in turning strategy into actionable content that drives adoption and enables employees to thrive in an AI-first world. If you’re passionate about creating clear, engaging change materials, enabling people through transformation, and making complex changes simple and relatable — we want to hear from you.

Requirements

Bachelor's degree and/or equivalent experience.
Strong content development skills with an eye for clarity and creativity.
Ability to execute guided plans with precision and attention to detail.
Familiarity with digital collaboration tools, learning management systems, and visual design platforms.
Passion for enabling people through change and making transformation relatable.
Excellent communication and collaboration skills.
Content-first mindset with a focus on enablement.
Creative execution that makes change engaging and easy to understand.
Detail-oriented and guided approach to delivering high-quality outputs.

Responsibilities

Develop clear, engaging communication materials, training assets, and enablement resources aligned to the transformation roadmap.
Execute communication plans and training journeys under the guidance of Change Leads and Domain Change Ambassadors.
Use digital channels, learning platforms, and visual storytelling to simplify complex changes.
Collaborate with Change Ambassadors and Champions to ensure messaging resonates with frontline employees.
Maintain feedback loops to refine content and sustain engagement throughout the change journey.
Partner with Training and SME Council to execute and deliver frontline training.