Senior Associate Director of International Enrollment

Santa Clara University•Santa Clara, CA

3d•$77,600 - $93,170•Hybrid

About The Position

Santa Clara University, a Jesuit and Catholic institution located in the heart of Silicon Valley, seeks a dynamic and collaborative professional for the position of Sr. Associate Director of International Enrollment. The University is committed to enrolling a talented global community of students who contribute to the academic excellence and mission of the institution. Reporting to the Director of Undergraduate Admission, the Sr. Associate Director serves as a leading recruitment and enrollment ambassador to schools and communities worldwide. This role involves crafting strategic communication plans, utilizing data to drive enrollment priorities, and fostering vital partnerships with students, counselors, community colleges, and national and international organizations to attract and enroll the next generation of global leaders. The Senior Associate Director will serve as one of the members of the mid-level management team that develops, manages, administers, implements and interprets university and/or department admission policies, processes and procedures.

Requirements

Bachelor’s degree from an accredited institution.
Minimum 4-5 years experience in higher education admission with some specific experience working with international student populations.
Demonstrated ability to travel internationally and work effectively with people from diverse backgrounds and cultures.
Knowledge of immigration policies, procedures, and regulations as applicable to international students.
Virtual and in-person event management experience.
Demonstrated exceptional organizational skills and attention to detail.
Demonstrated excellent written and verbal communication.
Demonstrated ability to strategically manage budgets and maximize limited financial resources.
Ability to exercise sound judgment in a fast paced work environment.
Self-motivated to perform tasks with minimal supervision.
Proficiency with technology platforms and CRM systems (preferably Technolutions Slate).
Possession of a valid driver’s license with a satisfactory driving record.

Nice To Haves

Master’s degree and admissions related work in a college or university is highly desirable.
Ability to speak a second language, with a preference for Spanish, Hindi, and/or Mandarin Chinese.
Experience working with first-years and transfer student populations in an undergraduate admission environment.
Familiarity with and support of Jesuit higher education values and mission.
Strong analytical skills with the ability to translate data into actionable recruitment strategy.

Responsibilities

Develop and cultivate relationships with prospective international first-year and transfer students and families, providing high-quality, student-oriented service from inquiry through enrollment.
Cultivate relationships with high school officials as well as independent counselors and international student-focused agencies and organizations. Facilitate and/or establish formal agreements with partnering organizations.
Travel, both internationally and domestically, to recruit international students and represent Santa Clara University at college fairs and information sessions.
Cultivate and maintain strong relationships with high school counselors, agency partners, and government entities worldwide.
Craft and implement specialized recruitment strategies and marketing materials tailored for international audiences, including printed and digital communications.
Act as a front-line representative to share the benefits of a Jesuit education and the university's academic and campus life opportunities.
Regularly engage with prospective students, families, and partners across multiple time zones, which may require working outside standard business hours, including early mornings, evenings, or weekends during peak recruitment periods.
Conduct virtual information sessions, interviews, and counselor/agency meetings to complement in-person recruitment travel, ensuring consistent outreach to markets not covered by scheduled travel.
Evaluate international undergraduate applications and credentials; and assess transcripts for admission accuracy and completion.
Serve as a liaison with the ISS office to support their efforts towards visa processing and ensure proper immigration documents for international students. Collaborate with ISS on communication that will inform students on the enrollment process while fostering engagement and sense of community.
Oversee inbound and outbound communications and supporting systems to ensure prompt and accurate correspondence with international students and families. Work alongside additional campus departments participating in onboarding to deliver precise updates and support international students during their arrival at SCU, while considering new practices to support a growing and internationally diverse population.
Identify and foster new and existing markets for prospective international students using data and trend analysis.
Serve as Slate-CRM administrator for building and maximizing customer service & events related features to international students.
Consult Director of EM Marketing and with the Dean of Undergraduate Admission on key initiatives including planning development, business processes implementations, systems understanding, and implementation follow through.
Territory management for assigned region(s).
Manage, mentor and evaluate supervised staff and students in effective outreach and application evaluation for international first year and transfer students.
Lead and supervise admission student interns/ambassadors focused on international engagement by providing ongoing mentorship and establishing clear expectations.
Support prospective students at every stage of the enrollment process, including application completion, enrollment deposits, and financial aid guidance.
Assist with new international student orientation and other campus engagement activities.
Design and participate in on-campus and weekend admission events as required.
The role will be expected to share coaching, training, and best practices in international enrollment with others across the admissions team.
Participate in domestic admission and recruitment as needed, based on a specifically assigned territory.
Make higher level management, evaluative and programmatic decisions.
Make recommendations to senior leadership for improvements and needs related to marketing, communications, and services support.
Recommend intra- and interdepartmental policies, guidelines, processes and procedures to the senior leadership team.
Participate in the University community via committees, projects, and events.
Provide backup support to other members of the Admission team as needed.
Perform additional duties as assigned.