Associate Director - Enrollment

Covista•Lisle, IL

5d•$53,521 - $96,737•Hybrid

About The Position

The Assistant Director of Enrollment manages direct reports and the day-to-day activities of an enrollment team to help meet departmental new-student enrollment goals. Under the supervision of the Director of Enrollment, the role oversees enrollment tasks and call center activity, coaching and representative development, strategic planning and initiatives, process improvement, collaboration, and student escalations and troubleshooting. The Assistant Director works proactively with other departments to build partnerships and promote a shared vision.

Requirements

Bachelor's degree.
At least 3 years of relevant enrollment or management experience.
Exceptional verbal and written communication skills.
Ability and eagerness to learn, retain, and implement new and changing information.
Ability to prioritize and multitask in a fast-paced environment.
Ability to lead, manage, and train a team.
High energy, strong work ethic, and passion for the work.
Access to a designated work-from-home office space with reliable high-speed internet.
Proficient computer skills, including experience with Microsoft Office programs.

Responsibilities

Assist with and lead the development, direction, and coordination of student enrollment activities for a team of Enrollment Representatives.
Work with management to ensure objectives, enrollment plans, policies, practices, and actions align with the overall Enrollment strategy.
Provide ongoing coaching, training, and development to improve the quality of student interactions.
Ensure Enrollment Representatives provide excellent customer service throughout the application and enrollment process.
Establish a strong team culture and hold the team accountable for compliance in all student interactions.
Conduct interviews and provide management with staffing input and recommendations.
Apply Covista values when completing job assignments.
Serve as a leader and mentor.
Pursue leadership stretch assignments and training to develop management skills and talent.
Follow laws and regulations governing student enrollment activities and the Covista Code of Business Conduct and Ethics.
Perform other duties as assigned and comply with all policies and standards.