Sr Associate -Digital Portfolio Management
About The Position
The Senior Associate - Digital Product Ops will lead critical workstreams in American Express’s strategic Authorizations Modernization Program (AMP), transforming authorization processes and platforms from legacy mainframe systems to modern distributed, cloud-native designs. The role works with cross-functional program and project teams to oversee journey delivery, testing, and migration and ensure program outcomes are achieved. The position calls for strong organizational, problem-solving, and stakeholder leadership skills, including the ability to influence leaders at multiple levels, coordinate a large agile team, and work effectively in a dynamic, complex environment under deadline pressure. The role partners with Strategy, Product, and Technology teams, as well as Servicing, Non-Risk, and Operational Risk groups.
Requirements
- Experience in the Credit or Fraud Risk domain, including experience executing transformational or change-management roles.
- Experience delivering large, complex projects in matrixed organizations and interacting with teams across all lines of defense.
- Strong problem-solving skills, including the ability to see the big picture while attending to critical details.
- Demonstrated ability to manage multiple priorities successfully under pressure.
- Excellent Microsoft Suite skills, including PowerPoint, Excel, and Word.
- Ability to lead informed technical discussions with engineering teams within and outside the Risk organization.
- Excellent relationship- and influence-management skills, including the ability to build productive relationships across teams and seniority levels.
- Self-confidence, integrity, and willingness to challenge and be challenged.
- Ability to communicate key risks to colleagues, business partners, and senior leaders.
- Strong verbal and written communication skills.
- High energy, an optimistic attitude, and a good sense of humor.
- Employment eligibility to work in the United States; American Express will not pursue visa sponsorship for these positions.
Nice To Haves
- Bachelor’s degree in business administration, computer science, engineering, or a related technical discipline.
- SAFe, Project Management Professional (PMI), or equivalent project management certification.
Responsibilities
- Support the Program Management Office by planning and coordinating activities through all phases of the software delivery life cycle for journeys migrating from CAS to AMP.
- Lead progress for Credit, Non-Risk, and Platform journeys.
- Drive clear and transparent program communications through dashboards and status reports.
- Partner with Product and Solution Management stakeholders to document and track Capabilities and Features.
- Build and leverage relationships with project stakeholders across multiple lines of business.
- Identify gaps in existing processes and implement improvements.
- Influence and lead the program proactively without requiring explicit direction.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% company match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model, with hybrid, onsite, or virtual arrangements depending on role and business need
- 20+ weeks of paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
- Free access to global onsite wellness centers staffed with nurses and doctors, depending on location
- Free and confidential counseling support through the Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
