Associate -Digital Portfolio Management

American Express•New York, NY

3d•$78,000 - $124,750

About The Position

Reporting to the Director, Strategic Planning & Digital Product Operations, the Associate supports strategic planning, portfolio management, and operational execution for ECMX. The role partners with Product, Technology, and Business teams to strengthen planning, provide portfolio insights, and support execution against strategic priorities. It helps operationalize planning processes, enable data-driven decisions, and improve visibility into delivery performance and capacity.

Requirements

1–2 years of experience in strategic planning, product operations, consulting, or related fields.
Strong analytical and problem-solving skills, including the ability to structure complex problems and derive insights.
Experience supporting cross-functional initiatives in matrixed organizations.
Excellent communication skills, including the ability to present insights clearly to stakeholders.
Must be eligible to work in the United States; American Express will not pursue visa sponsorship for these positions.

Nice To Haves

Experience in digital product, technology, or platform organizations.
Familiarity with portfolio management, capacity planning, or Agile delivery environments.
Exposure to operating model transformation or value-stream-based ways of working.
Experience building dashboards or working with data visualization tools.

Responsibilities

Support the development and maintenance of strategic roadmaps aligned with business priorities.
Track and report on the portfolio, including initiatives, dependencies, and progress.
Gather inputs, structure analyses, and support prioritization and trade-off discussions.
Contribute to business case development and investment planning.
Implement and support portfolio planning and intake processes across teams.
Promote consistency in planning cadences, documentation, and governance practices.
Partner with Product and Technology teams to track execution against plans and identify opportunities for improvement.
Support adoption of outcome-based and value-stream-oriented ways of working.
Maintain and evolve capacity and demand models for planning cycles.
Work with team leads to track resource allocation, utilization, and skill alignment.
Identify and communicate capacity constraints, risks, and gaps to leadership.
Support workforce planning with data and insights.
Maintain dashboards, reporting, and analyses that provide transparency into portfolio performance.
Translate data into actionable insights for prioritization and execution decisions.
Support scenario planning and trade-off analysis across initiatives.
Track key performance indicators aligned to business outcomes and delivery health.
Partner with Product, Technology, and Business stakeholders to align priorities and execution.
Support governance forums by preparing materials, synthesizing insights, and tracking actions.
Facilitate cross-team coordination to manage dependencies and drive progress.
Build strong working relationships across a highly matrixed organization.

Benefits

Competitive base salaries.
Bonus incentives.
6% company match on retirement savings plan.
Free financial coaching and financial well-being support.
Comprehensive medical, dental, vision, life insurance, and disability benefits.
Flexible working model, with hybrid, onsite, or virtual arrangements depending on role and business need.
20+ weeks of paid parental leave for all parents, regardless of gender, for pregnancy, adoption, or surrogacy.
Free access to global onsite wellness centers staffed with nurses and doctors, depending on location.
Free and confidential counseling support through the Healthy Minds program.
Career development and training opportunities.