Associate -Digital Portfolio Management

American Express•New York, NY

About The Position

Reporting to the Director, Strategic Planning & Digital Product Operations, the Associate supports strategic planning, portfolio management, and operational execution for ECMX. The role partners with Product, Technology, and Business teams to strengthen planning, provide portfolio insights, and support execution of strategic priorities. The Associate helps operationalize planning processes, inform data-driven decisions, and improve visibility into delivery performance and capacity.

Requirements

1–2 years of experience in strategic planning, product operations, consulting, or related fields.
Strong analytical and problem-solving skills, including the ability to structure complex problems and derive insights.
Experience supporting cross-functional initiatives in matrixed organizations.
Excellent communication skills, including the ability to present insights clearly to stakeholders.
Must be eligible to work in the United States for American Express; the company will not pursue visa sponsorship for these positions.

Nice To Haves

Experience in digital product, technology, or platform organizations.
Familiarity with portfolio management, capacity planning, or Agile delivery environments.
Exposure to operating model transformation or value-stream-based ways of working.
Experience building dashboards or working with data visualization tools.

Responsibilities

Support the development and maintenance of strategic roadmaps aligned to business priorities.
Track and report on the portfolio, providing visibility into initiatives, dependencies, and progress.
Gather inputs, structure analyses, and support prioritization and trade-off discussions.
Contribute to business case development and investment planning.
Implement and support portfolio planning and intake processes across teams.
Promote consistency in planning cadences, documentation, and governance practices.
Partner with Product and Technology teams to track execution against plans and identify improvement areas.
Support adoption of outcome-based and value-stream-oriented ways of working.
Maintain and evolve capacity and demand models for planning cycles.
Work with team leads to track resource allocation, utilization, and skill alignment.
Identify and communicate capacity constraints, risks, and gaps to leadership.
Support workforce planning with data and insights.
Maintain dashboards, reporting, and analysis that provide transparency into portfolio performance.
Translate data into actionable insights for prioritization and execution decisions.
Support scenario planning and trade-off analysis across initiatives.
Track key performance indicators related to business outcomes and delivery health.
Partner with Product, Technology, and Business stakeholders to align priorities and execution.
Prepare materials for governance forums, synthesize insights, and track actions.
Facilitate cross-team coordination to manage dependencies and drive progress.
Build working relationships across a highly matrixed organization.