Senior Associate, Digital Designer and Storyteller | C&O Associate Insight, Media and START Team

Capital One • McLean, VA

13d • Hybrid

About The Position

Capital One’s Retail Bank Branch and Café Team represents the company’s mission to “Change Banking for Good.” The Associate Insight, Media and START (AIMS) Team creates multimedia experiences that inform, inspire, and support Capital One Ambassadors and associates. The Digital Designer and Storyteller joins a creative communications and design team to produce engaging, high-quality multimedia that supports an excellent customer experience.

The role calls for a versatile designer and multimedia storyteller with strong technical skills across video, graphic, and web design. The successful candidate creates clear, creative stories in formats such as short-form social videos, promotional videos, and event recaps; produces fresh, effective, on-brand graphic designs; and designs and develops web experiences with attention to both form and function. The role also involves generating story ideas, collaborating with colleagues, handling multiple projects, adapting to change, and maintaining high production standards in a fast-paced environment.

Day-to-day work includes planning and producing videos, creating graphic design deliverables, designing and maintaining intranet sites, and supporting web content through Capital One’s design system and platform. The position is hybrid and requires adherence to Capital One’s hybrid policy for onsite attendance at the designated office. Capital One will not sponsor new applicants for employment authorization or provide immigration-related support for this position.

The listed full-time annual salary ranges are $88,800–$101,300 in McLean, Virginia, and $80,800–$92,200 in Richmond, Virginia, and Wilmington, Delaware. The role is also eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives. Capital One offers a comprehensive benefits package; eligibility varies by employment status and management level.

Requirements

• High school diploma, GED, or equivalent certification.
• At least 3 years of experience filming, editing, and producing video using Adobe Premiere.
• At least 3 years of experience with Adobe Creative Suite CC, including Illustrator, Photoshop, and InDesign.
• At least 1 year of experience in web design using HTML or JavaScript.
• At least 1 year of experience in UX or UI design.
• At least 1 year of experience working with Google Suite products.
• A strong portfolio in video production, graphic design, and web design.
• Ability to produce compelling, effective, fresh, impactful, and on-brand multimedia experiences.
• Ability to manage multiple tasks and projects in a fast-paced production environment.
• Strong organization, time management, communication, planning, adaptability, and collaboration skills.

Nice To Haves

• Bachelor’s degree in Communications, Video Production, Computer Science, Web Design, or Graphic Design.
• At least 5 years of work experience in web, logo, or graphic design.
• At least 5 years of work experience in video production and editing using Adobe Premiere.
• At least 2 years of experience using Google Suite.
• At least 2 years of experience in UI or UX design.
• At least 1 year of experience developing web pages in LumApps.
• At least 1 year of experience formatting and laying out online articles.
• At least 1 year of experience working with Agile methodologies.

Responsibilities

• Partner with business leaders and intent owners to establish video intent and storylines.
• Write creative briefs, scripts, and storyboards.
• Organize and manage video production; film or coordinate filming, edit videos, and partner with external film crews and editors.
• Deliver graphic design solutions across channels and platforms while applying Capital One brand standards. Examples include email and newsletter designs, article layouts, logos and branded marks, slide templates, and infographics.
• Design, develop, and maintain intranet sites within Capital One’s design system and platform, supporting an on-brand and high-quality user experience.
• Create visual layouts and wireframes for internal web pages.
• Build and code web pages in LumApps using HTML and JavaScript.
• Manage updates and additions to web content.
• Participate in and apply Agile practices, organization, time management, and communication skills.
• Collaborate with the Well-Managed Process Owner on process improvement by providing insights, support, and feedback.
• Build connections with Retail Bank and enterprise-wide multimedia communities.
• Share work, seek feedback, and collaborate with other designers.
• Manage multiple projects and adapt plans as priorities and needs change.

Benefits

• Comprehensive health, financial, and other benefits supporting total well-being; eligibility varies by employment status and management level.
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED