Senior Associate, Community Operations

The Engine•Cambridge, MA

9d•$70,000 - $85,000

About The Position

The Engine supports Tough Tech founders working to solve the worldâs most pressing challenges in climate, health, and advanced systems. We do this through founder programs, access to shared infrastructure and labs, and by convening a national network of corporate partners, investors, and experts. The Engine Accelerator is seeking a motivated, collaborative Senior Associate of Community Operations to join our Community Operations team. The Senior Associate will play a key role in ensuring the day-to-day operations of our building run smoothly while helping cultivate a strong, supportive community for our resident startups. This person will balance operational execution with community engagement and bring a thoughtful, founder-centric lens to improving systems, processes, and the overall resident experience. This role is ideal for someone who thrives in a dynamic, mission-driven environment and is excited to take ownership of projects and operational work streams.

Requirements

4-6 years of experience in operations, community management, co-working, VC platform, or incubators
Strong organizational skills with the ability to manage multiple priorities and details
A systems thinker who enjoys improving how things work
Excellent written and verbal communication skills
Friendly, proactive, and service-oriented mindset. Someone who is energized by supporting tough tech founders and building community
Ability to work both independently and collaboratively
Flexible, adaptable, and eager to learn. Not afraid to roll up their sleeves and do a range of projects

Nice To Haves

Exposure to venture capital, incubators, or accelerator programs

Responsibilities

Ensure seamless day-to-day building operations, proactively identifying and resolving issues
Assist with monthly invoicing, contracts, and processes
Oversee inventory management and ordering for building supplies and shared resources
Monitor and manage building access and building trainings
Help foster a welcoming, collaborative environment tailored to the needs of early-stage and technically complex startups
Provide on-the-ground support during community events and programming
Serve as a key point of contact for resident inquiries and concerns, ensuring a high-quality experience
Own and execute discrete projects and operational work streams from start to finish
Identify opportunities to improve systems, workflows, and the resident experience
Collaborate cross-functionally with internal labs, programming, and communication teams in addition to external partners