Community & Operations Associate -New Orleans

Newlab Careers•New Orleans, LA

10d•$18 - $20•Onsite

About The Position

As the Community and Operations Associate, you will support our Newlab New Orleans beta space community and team with administrative work. This role works from the front desk and will also handle event support and administrative tasks. This is a part-time, up to 25 hours a week to start with, in-person role at our New Orleans location.

Requirements

Strong organizational and multitasking abilities
Strong research and analytical skills
Excellent communication and interpersonal skills
A keen eye for detail and creative problem-solving abilities
Passionate about critical technologies, startup innovation, and climate impact
Ability to work both independently and collaboratively within a team
Flexible schedule, with availability to work evenings or weekends as needed
Our space often hosts member events, so the ability to multitask effectively, balance day-to-day responsibilities while adapting in real time to a lively, collaborative atmosphere is required
Proficient in a range of information technology tools and platforms.
3 years of experience
Project Manager experience

Nice To Haves

Experience working with Hubspot and airtable is a plus.

Responsibilities

Welcome and assist visitors, members, and guests, managing check-ins
Provide front-desk coverage, field incoming calls, and efficiently relay member requests
Troubleshoot and assist with member inquiries, including room bookings and communication
Swiftly attend to member and guest requests through personal interactions, email, and digital platform communications
Liaise with external service providers while collaborating closely with the global operations team to ensure alignment with standards and drive timely issue resolution
Identify and help streamline day-to-day operational processes to keep the front desk running smoothly
Provide occasional support to Newlab staff, ensuring efficient and organized workplace
Support onboarding and offboarding processes for Newlab members, providing on-the-ground assistance as needed to ensure a smooth and positive experience
Assist with the coordination and execution of events, ensuring smooth logistics and effective collaboration with all stakeholders
Monitor and assist with the restocking of consumables to ensure supplies are consistently available and organized
Manage incoming and outgoing mail and packages, ensuring accurate distribution and timely handling
Contribute to special projects as required