Manager, Community Operations

Coca-Cola•Atlanta, GA

3d•Onsite

About The Position

The Manager, Community Operations drives execution and alignment across community engagement and social impact initiatives, ensuring seamless delivery across partners, bottlers, and teams. This role leads planning, coordination, and tracking of programs and events while managing tools, calendars, and processes to deliver consistent, high-impact community activations.

Requirements

Bachelor’s degree in relevant field required.
At least five years of relevant experience managing complex, cross-functional projects and stakeholder networks, with demonstrated ability to drive execution, leverage digital tools, and deliver results aligned to business priorities.
Project & Program Management Ability to manage multiple initiatives from planning through execution, ensuring timelines, coordination, and consistent delivery across stakeholders and markets.
Cross-Functional Collaboration & Stakeholder Management Proven ability to work across teams, partners, and external stakeholders to align priorities, drive decisions, and execute seamlessly.
Business Acumen & Strategic Thinking Strong understanding of how initiatives connect to broader business goals, with the ability to prioritize efforts that drive impact, efficiency, and value.
Digital & Data Tools Proficiency Experience leveraging digital platforms, tools, and systems (e.g., tracking tools, shared hubs, reporting dashboards) to manage workflows, improve visibility, and support performance tracking.
Operational Excellence & Process Management Ability to build, optimize, and manage processes, calendars, and systems to increase efficiency, consistency, and scalability.
Communication & Execution Enablement Strong written and verbal communication skills to manage partner communications, develop clear guidance, and support successful execution across teams.
All applicants must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States.

Nice To Haves

Communication
Measurement Analysis
Nonprofit Management
Project Management
Stakeholder Collaboration
Storytelling

Responsibilities

Manages Community and Social Impact system alignment routines with top bottlers by leading structured routines including coordinating agendas, gathering inputs, and documenting outcomes to ensure community investments and engagements are connected to business priorities , visible, and delivering shared value.
Leads planning and activation of community engagements by partnering with nonprofits, local bottlers, customer teams and PACS cross functional teams to ensure every event, sponsorship, and activity reflects a consistent system narrative , showcases the portfolio, delivers the right message, and strengthens brand and commercial relevance.
Plans and operationalizes Community Marketing Moments in partnership with nonprofit organizations by managing invitations, consolidating inputs for EPICS, and delivering “know before you go” guidance to ensure local activation teams are set up for successful execution
Owns and optimizes the Community and Social Impact engagement calendar to prioritize high-value opportunities , coordinat e system participation, and capture execution outcomes and key learnings to inform future growth and impact
Manages the Community and Social Impact centralized hub of information, tools, and best practices to drive operational excellence, increase visibility, and scale impact across the organization
Supports the execution of Cause Marketing programs across customers by aligning internal stakeholders , managing partner communications, approvals, execution toolkits, and performance tracking to ensure seamless activation and measurable business and brand outcomes