Manager Community Investment Operations

Federal Home Loan Bank of Chicago•Chicago, IL

2d•$108,450 - $180,825•Hybrid

About The Position

The Federal Home Loan Bank of Chicago (FHLBank Chicago) is a bank for banks and other financial institutions, focused on being a strategic partner for its members and working together to reinvest in communities. Created by Congress in 1932, FHLBank Chicago is one of 11 Federal Home Loan Banks, government sponsored in support of mortgage lending and community investment. At FHLBank Chicago, we bring people together. We are committed to a high performing, engaged workforce, and to supporting the communities we serve across Illinois and Wisconsin. The Affordable Housing Program (AHP) is a regulated housing development program awarding multifamily and owner-occupied projects grants through a competitive application process. This role focuses on leading the team of analysts supporting the operational needs of the program: disbursing funds, completion reporting, project monitoring, program reporting, and generally adhering to program requirements throughout the project lifecycle.

Requirements

Bachelor’s degree or equivalent practical experience.
MS Office Suite
Tableau and/or SQL – (plus)
Salesforce (or other CRM system) – intermediate
7+ years work experience in business-related field
3+ years leadership experience
Ability to leverage data to inform decision‑making and communicate trends and insights effectively to senior Bank leadership
Strong working knowledge of AHP Online or other AHP operating systems and how those connections relate to other systems or demonstrated ability to learn this quickly.

Nice To Haves

Experience working in grant management online systems is preferred.
Experience in affordable housing finance, community development, commercial real estate or community economic development is preferred.
Demonstrated knowledge of local, state, federal, and community development/affordable housing programs and how they are used in various financing structures, is desired but not required. If skills do not exist, new hire would need to acquire the knowledge/skills upon taking the role.
Ability to independently analyze affordable housing project’s development and operating budgets is desired but not required. If skills do not exist, new hire would need to acquire the knowledge/skills upon taking the role.

Responsibilities

Implements policy and process improvements to enhance consistency and scalability in post-award operations.
Streamlines workload management and develops clear procedures and user guides.
Leverages data and reporting tools (e.g., AHP systems, RPA, CRM, Tableau) to improve decision-making, identify trends, and provide reliable reporting, resulting in more efficient and resilient operations.
Builds team expertise through coaching, ongoing feedback, and professional development.
Strengthens day-to-day execution while maintaining institutional knowledge and continuity.
Ensures technical assistance provided to members and sponsors is accurate, timely, and consistent.
Improves tracking across the full post-award lifecycle, proactively identifies and resolves compliance issues, and leads timely responses to audits and examinations.
Translates regulatory guidance into clear operational practices, reducing risk and reinforcing credibility with regulators and stakeholders.
Streamline existing procedures and processes to remove inefficiencies; automate manual, repetitive steps, while still meeting regulatory requirements.
Develop and implement service level agreement (SLA) metrics, producing clear, trend-based reporting to support informed decision-making across the team and the Bank.
Lead the delivery of high‑quality technical assistance to Affordable Housing Program participants, ensuring effective support for disbursements, project completion reporting, long‑term monitoring, and ongoing compliance requirements.
Direct the ongoing operational management and tracking of AHP projects, with a focus on monitoring compliance status across each phase of the project lifecycle.
Lead management responses and requests related to internal audit and Federal Housing Finance Agency (FHFA) exams as it pertains to AHP post-award work.
Supervise the application of updated/new program guidance related to FHFA regulations, advisory bulletins, exam recommendations, and other requirements to ensure post-award projects are in compliance.
Oversee post‑award workload planning and distribution for post-award AHP operations staff to support effective and consistent program execution.
Oversee updates to existing procedures and user guides, and lead the development of new documentation supporting post-award management of AHP projects under retention.
Implement recommended updates to program policies, procedures, and broader process improvements.
Facilitate performance management of direct reports through coaching, training, professional development, and ongoing feedback.
Deliver regular, data‑driven updates to internal stakeholders on AHP post‑award performance metrics, ensuring the accuracy and consistency of team reporting.
Analyze, apply, interpret, and communicate policies, procedures, and regulations effectively.
Take initiative in a fast-paced work environment, work effectively under pressure, either independently or as a member of a team.
Communicate effectively and succinctly to a variety of audiences including the Board of Directors and Bank Executive Leadership both in writing and orally, including public speaking.
Demonstrated leadership and management skills; strong interpersonal skills; ability to plan and prioritize work requiring input from several areas within the Bank.
Ensure post-award compliance issues are properly escalated to appropriate team(s).