Senior Associate, Administrative Support

Sallie Mae•Arlington, VA

1d•Hybrid

About The Position

The Senior Associate, Administrative Support provides administrative support to the organization and senior management. The role manages and prioritizes administrative tasks to support smooth, efficient day-to-day operations and assists with implementing and improving administrative policies and procedures. It also supports the administrative team and helps ensure excellent service for internal and external stakeholders, while maintaining compliance with company policies, procedures, and regulatory requirements.

Requirements

Excellent organizational, planning, and time management skills.
Strong communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels.
Demonstrated ability to prioritize tasks in a fast-paced environment.
Experience with office software and equipment, including Microsoft Office Suite and office management software.
Strong problem-solving and decision-making skills.
Ability to maintain confidentiality and handle sensitive information.
Ability to work independently and as part of a team.
Willingness to work flexible hours as needed.

Nice To Haves

Bachelor's degree in Business Administration, Management, or a related field.
Minimum of 3 years of experience in administrative support.

Responsibilities

Provide administrative support to senior management, including scheduling meetings, managing calendars, and coordinating travel arrangements.
Manage and maintain electronic and physical records and files, including confidential information.
Assist in developing and implementing administrative policies and procedures to support efficient and effective operations.
Oversee management of office supplies, equipment, and facilities.
Develop and maintain strong working relationships with internal and external stakeholders.
Monitor and report on team performance and identify areas for improvement.
Provide guidance and support to the administrative support team to ensure excellent customer service for internal and external stakeholders.
Ensure compliance with company policies, procedures, and regulatory requirements.

Benefits

Competitive base salaries
Bonus incentives
Generous PTO, floating holidays, and 12 observed federal holidays
Support for financial well-being and retirement
401(k) with employer match
Comprehensive medical, dental, vision, hospital indemnity, critical illness, and pet insurance
Employer-paid short-term and long-term disability and basic life insurance
Flexible hybrid working arrangements
Paid parental leave and adoption reimbursement programs
Free access to on-site staffed fitness centers in Delaware and a gym subsidy for locations outside Delaware
Confidential counseling support (EAP), Health Advocacy services, and a wellness program with financial incentives
Tuition reimbursement and family scholarship programs
Career development and training opportunities
Paid time off to volunteer