Administrative Support Associate
About The Position
Snap-on’s Customer Care Center is hiring an Administrative Support Associate for its Crystal Lake Contact Center. The role oversees accounting processes related to franchisee statements, with an emphasis on accuracy, compliance, and timely reporting. It requires knowledge of accounting principles, strong communication, and effective collaboration with internal and external stakeholders. The associate supports franchisees with weekly statements and accounting inquiries, processes transactions, reconciles banking transactions and accounting ledgers, and manages contacts and cases in the CRM system. The role also contributes to accounting procedures and controls, compliance, cross-functional projects, and process improvements. The position is based in the Crystal Lake Contact Center.
Requirements
- Minimum of 2 years of administrative experience.
- Minimum accounting certification, associate degree, or equivalent.
- Intermediate Excel skills or higher.
- Understanding of accounting principles and practices, including knowledge of GAAP and relevant regulatory requirements.
- Strong problem-solving skills and ability to identify and resolve issues proactively.
- Strong analytical skills and attention to detail, including the ability to review and analyze complex financial data.
- Strong verbal and written communication skills and ability to interact effectively with internal and external stakeholders.
- High integrity and professionalism, with a commitment to confidentiality and ethical standards.
- Flexibility to change priorities and coordinate multiple tasks.
- Ability to use a wide range of procedures and analyze situations to determine appropriate action within limits of standard practice.
- Applicants who receive an offer must pass a post-offer drug screen and background check.
Nice To Haves
- Bachelor’s degree preferred.
- Experience working with franchise operations preferred.
Responsibilities
- Assist franchisees with weekly statements, ensuring accuracy, identifying discrepancies or inconsistencies, and resolving them in a timely manner.
- Collaborate with franchisees and internal stakeholders to address accounting-related inquiries or issues, providing guidance and support as needed.
- Prepare and process manual and automated transactions, including payments, miscellaneous transactions, and purchase credits.
- Assist in developing and implementing standard operating procedures, accounting policies, and controls to improve efficiency and mitigate risk.
- Stay informed about accounting regulations and standards relevant to franchise operations, ensuring compliance and timely implementation.
- Collaborate with cross-functional teams, including operations, legal, and compliance, to support franchise-related initiatives and projects.
- Reconcile banking transactions and accounting ledgers.
- Record all inbound contacts and manage open cases through the CRM system.
- Assist other employees with productivity transaction research when applicable.
- Meet or exceed individual department metrics.
- Leverage RCI tools to identify and implement process opportunities to enhance service or improve franchisee productivity.
- Perform other duties assigned by management.
Benefits
- 13 paid vacation days, with accrual based on hire date.
- One week of paid sick time, accrued based on hire date.
- Employee Assistance Program.
- Full medical coverage, with dental and vision options.
- 401(k) with company match.
- Employee Stock Purchase Program.
- Employee Purchase Program.
- Pension.
- Ability to bid on other shifts based on job performance.
- Annual raises and bonuses, dependent on business profitability.
- Competitive pay and work/life balance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
