Senior Associate Account Manager - Commercial Lines

Hilb Group • Madison, AL

11d • Onsite

About The Position

The Hilb Group is hiring a Senior Associate Account Manager to support commercial lines account management for large, complex accounts. The position is based at the agency’s Madison, Alabama office and is in-office. The ideal candidate is motivated to succeed, well organized, able to prioritize, and works well with a team.

The role supports Account Managers with client service, policy and renewal processing, underwriting submissions, documentation, and quality control. Candidates need a high school diploma or equivalent and a Property & Casualty Insurance License, or the ability to obtain one within a specified timeframe. An Associate’s or Bachelor’s degree and commercial insurance exposure are preferred.

Requirements

• High school diploma or equivalent.
• 0–2 years of experience in insurance, customer service, or administrative support.
• Property & Casualty Insurance License required, or ability to obtain one within a specified timeframe.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and deadlines.
• Proficiency in Microsoft Office.

Nice To Haves

• Associate’s or Bachelor’s degree.
• Commercial insurance exposure.
• Experience with agency management systems.

Responsibilities

• Support Account Managers servicing large, complex accounts.
• Respond to routine client inquiries regarding policies, certificates, billing, and coverage changes.
• Prepare and issue certificates of insurance, binders, and endorsements.
• Process policy changes, renewals, and cancellations in agency management systems.
• Gather underwriting information and application materials.
• Maintain accurate client files in accordance with agency procedures.
• Ensure documentation meets regulatory and carrier standards.
• Support internal quality control processes.
• Assist with submission preparation and carrier follow-up.
• Track renewal timelines and ensure documentation is processed.
• Review policies for accuracy and request corrections.

Benefits

• Company-paid life insurance.
• Long-term and short-term disability insurance.
• Medical, dental, and vision plans.
• FSA/HSA plans.
• 401(k) with company match.
• Voluntary critical illness, accident insurance, hospital indemnity, and supplemental life insurance.
• Legal and identity protection benefits.
• Pet benefits.
• Generous paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED