Senior Account Manager - Commercial Lines
About The Position
Manage an assigned book of business focused on aviation, supporting account retention and new business. Coordinate day-to-day administrative and customer service activities, resolve complex issues, and ensure accounts are handled accurately without errors or omissions. The role directs the daily activities of the account management team and supports clients through policy administration, renewals, coverage analysis, billing, claims, and other service needs. The position is fully remote for candidates able to work an EST schedule and supports the Gainesville, Georgia office. Under company policy, employees who live within 50 miles of a branch may be required to work onsite in a hybrid capacity when business needs require it. Remote employees must have a dedicated, distraction-free workspace; remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. The expected annual pay range is $80,000 to $95,000, depending on experience, relevant skills, and geographic location. The application process includes a 30-minute phone screen, online assessments, and interview(s).
Requirements
- At least 5 years of account management experience, or at least 7 years in the insurance industry.
- Thorough knowledge of insurance brokerage and client needs.
- Active required licensing.
- Strong analytical, problem-solving, and decision-making skills.
- Exceptional customer service, communication, multitasking, and organizational skills.
- Proficiency in MS Office, including Outlook, Word, and Excel.
- High school diploma or equivalent.
- Able to work an EST schedule if working remotely.
- A dedicated, distraction-free workspace is required for remote work.
Nice To Haves
- Professional designation such as CIC or equivalent.
Responsibilities
- Maintain technical competence and industry expertise.
- Direct daily activities of the account management team.
- Handle customer service requests, policy administration, billing, claims, and coverage analysis.
- Manage policy expirations and renewals.
- Research clients, prepare submissions, negotiate coverages, and present proposals as part of the renewal process.
- Monitor accounts receivable reports, take action on delinquent accounts, and collect outstanding balances.
- Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
- Monitor and maintain activity and suspense items to ensure timely completion.
- Communicate frequently and transparently with the account team about workload status and issues.
- Deliver excellent service, anticipate client needs, and respond quickly to service requests.
- Stay updated on company policies and procedures.
- Seek and adopt best practices to improve individual and team performance.
- Demonstrate integrity and leadership in championing IOA values.
Benefits
- Competitive salaries and bonus potential.
- Company-paid health insurance.
- Paid holidays, vacations, and sick time.
- 401(k) with employer match.
- Employee stock plan participation.
- Professional growth and career progression opportunities.
- Respectful culture and work/family life balance.
- Community service commitment.
- Supportive teammates and a rewarding work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
