Senior Account Manager Commercial Lines

Acrisure South Insurance Services, LLC•MAITLAND, FL

12d•Onsite

About The Position

Acrisure is seeking a Senior Account Manager within Large Commercial Lines to serve as the primary point of contact for assigned clients and support a large book of construction accounts. The position leads daily service and stewardship for large, complex commercial accounts, handles renewals and new-business marketing, and provides guidance on coverage and program structure. The role also occasionally supports Account Executives with clients requiring extensive administrative service. Candidates should be comfortable working on-site to support collaboration, team leadership, and cross-functional partnership.

Requirements

At least 5 years of Commercial Lines Property & Casualty experience, with a focus on construction accounts.
Strong organizational skills and the ability to prioritize and be proactive.
Computer skills, specifically Microsoft Word, Outlook, and Excel.
Excellent verbal and written communication skills and strong interpersonal skills.
Ability to calculate figures and amounts such as discounts, interest, premiums, commissions, proportions, and percentages.
Ability to solve practical problems, interpret varied instructions, and deal with variables presented in written, oral, diagram, or schedule form.
High school diploma required.
Active Property & Casualty license required.
Comfort with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Nice To Haves

Applied Systems / EPIC experience.
Associate degree or higher.
CRIS, CPCU, or completion of a special training course.

Responsibilities

Lead day-to-day service and stewardship of a designated book of large and complex commercial accounts, addressing client needs in accordance with agency procedures and service standards.
Oversee the full renewal lifecycle, including data collection, exposure analysis, marketing strategy development, carrier negotiations, and delivery of renewal proposals.
Manage new-business marketing with Producers and Account Executives by developing placement strategies, preparing carrier submissions, evaluating quotes, and securing program structures.
Review and analyze policy audits, addressing discrepancies with carriers and clients.
Ensure policy documents, endorsements, and binders are accurate and complete, and that coverage terms reflect negotiated and ordered conditions.
Respond promptly to client inquiries, carrier requests, and service needs, providing proactive guidance to strengthen client relationships.
Issue and manage certificates, endorsements, policies, ID cards, and other coverage documents, ensuring timely delivery and compliance.
Document client activities, communications, and transactions in Applied EPIC, maintaining data integrity and audit readiness.
Use agency technology platforms, including upload/download and interface capabilities, to improve workflow efficiency and accuracy.
Partner with Producers and Account Executives by communicating account developments, identifying service issues, and elevating risks or concerns to leadership when appropriate.
Stay current on industry trends, carrier appetites, and underwriting guidelines, applying market knowledge to client placements and coverage recommendations.
Maintain expertise in commercial insurance coverages and policy language to advise clients on program structure, coverage adequacy, and emerging exposures.
Support workflow improvements, training, and cross-functional collaboration, and mentor junior team members as needed.
Perform additional duties and provide backup support for other team members or functions as requested by leadership.