Full-Time Senior Assistant Supervisor Food Service Catering and Events - Hershey's Chocolate World

The Hershey Company•Lower Swatara Township, PA

1d•$23•Onsite

About The Position

This is a Full-Time hourly position located in Hershey, Pennsylvania. The company will not provide relocation assistance. A Senior Assistant Supervisor is responsible for overseeing the daily operations of the Hershey’s Chocolate World catering and events. They ensure the planning, preparing, and presenting of food for various events. They ensure events runs smoothly, maintain food quality, and adhere to safety standards while keeping The Hershey Company guest service standards and brand affinity in mind. The Full-Time Senior Assistant Supervisor of Food Service Catering and Events is responsible for maximizing production and supervising the day to day operations of Hershey’s Chocolate World events. The incumbent must be keenly aware of the balance required to support superior customer service and Hershey’s Kitchens and food service production and operations. Responsibilities include direct PT Flex-Force employee supervision, zoning, coaching, training, tracking attendance/tardiness, and support performance appraisals. Responsibilities also include making some operational decisions and food display adjustments. The Full-Time Senior Assistant Supervisor of Food Service is responsible for maintaining bakery and food operations to standards set by Global Hershey’s Food Service Team and food safety and sanitation in all areas. The incumbent participates in weekly Hershey’s Food Service staff meetings and provides insight on consumer feedback.

Requirements

Strong background in kitchen and catering management
Ability to lead and motivate a team in a fast-paced environment
Excellent organizational skills to manage multiple tasks and priorities
Precision in managing inventory and ensuring food quality
Strong communication skills to interact with staff and customers
Ability to quickly address and resolve issues that arise in the kitchens
Must maintain a neat appearance and meet uniform standards
Must be able to walk and stand for 8 hours
Must be able to stand for duration of shift (6-8 hours)
Must be able to push, pull, carry, and lift 25-50 pounds
Requires repetitive motion of the hands, wrists, and forearms. Requires bending, stooping, lifting, and twisting.
Ability to work nights, weekends, and holidays
Must have basic math skills to add and subtract inventory
Must be able to operate a cash register
Must have basic Microsoft Office computer skills
Must have leadership skills in teamwork, employee motivation, coaching, and time management
Must have supervisory skills
Excellent verbal and written communication and customer service skills
Ability to interact with all levels of people and be able to effectively collaborate
Ability to meet tight deadlines and have good follow-through
Ability to work under pressure and have problem-solving skills
Ability to remain calm and handle crisis situations with urgency
2 years of supervisory experience in customer service and operations management preferably in retail, restaurants, hospitality or equivalent is required

Nice To Haves

Degree or certification in culinary arts, restaurant management, or a related field is preferred.
Bar service experience is strongly preferred but not required
Scheduling experience is preferred but not required
Previous experience as a Kitchen Manager, Restaurant Manager, Catering Chef, or experience in a kitchen leadership position is preferred.

Responsibilities

Ensure catering and events are executed at the highest level in accordance with the standards set by the Hershey’s Chocolate World leadership team
Through observation and demonstration, effectively coach all part-time flex force food service team members to maximize guest engagement
Communicate to all employees ensuring they are knowledgeable about food and event initiatives, promotions, marketing initiatives, and complex special events that impact the team
Facilitate employee training including appropriate coaching and counseling where needed and guest service training to ensure employees can provide the best possible service
Conduct pre-shift meetings, check-in employees at start of shift, ensure all are in proper uniform, and ensure breaks are taken in accordance with policy guidelines
Facilitate employee rewards and recognition programs by taking the leadership role and demonstrating best practices
Manage inventory to ensure all necessary ingredients are stocked and order supplies as needed
Manage and maintain event prep and run of show
Perform quality checks on food leaving the kitchen to ensure it meets guest expectations and department standards
Ensure compliance with health and safety regulations, maintaining a clean and safe kitchen environment
Support tracking finances, including food costs and labor, to identify areas of potential waste
Interact with customers to address any concerns or special requests
Ensure efficient day-to-day operations with Food Service and strive for sales excellence and results
Support Food Hall and Bakery locations as needed
Support part-time labor planning for business needs
Responsible for continuously walking the floor to deliver a high-level of consumer engagement and meet sales goals while maintaining and elevating The Hershey Company brand reputation
Responsible for ensuring adequate staffing to meet the needs of the business which includes adjusting schedules to ensure appropriate coverage within budget