Part Time Audio-Visual Technician- Hershey's Chocolate World $18

The Hershey Company•Lower Swatara Township, PA

8d•$18•Onsite

About The Position

Hershey’s Chocolate World is seeking an Audio-Visual Technician to join our Attractions team. This position will be responsible for working both experiential events and in-house/after-hour events to ensure a seamless experience for the audience/clients in regard to the audio and visual requirements of the events. Duties may include setting up the audio-visual equipment prior to an event/tearing down after an event, configuring the equipment, testing the equipment prior to the event beginning, and performing on the spot troubleshooting/adjustments to produce the highest quality audio and video for our guests. This position requires a focus on exceptional customer service and as well as a thorough knowledge about audio and visual products/processes. The candidate should be able to clearly communicate with team members and enjoy working within a collaborative environment.

Requirements

Excellent verbal and written communications and customer-service skills
Must be able to perform all duties as listed in the job description with competence
Must be comfortable with working with a team and making decisions
Strong attention to detail
Ability to react quickly and remain calm and professional in special/crisis situations
Ability to interact with large groups and VIP groups
Ability to handle multiple tasks and prioritize tasks
Ability to be productive in a fast-paced environment
Process improvement oriented
Organized and able to communicate needs to appropriate stakeholders
Must be approachable, showing that our guests/clients are our priority
Must be professionally dressed and approachable
Must be willing to listen to our guests/clients and provide for their needs
1 year of AV experience is required

Nice To Haves

AV experience within an events setting is preferred but not required.

Responsibilities

Setting up/Tearing down of Audio-Visual Equipment for experiential events and during/afterhours events
Evaluating the venue/space to understand the layout, acoustics, lighting and adjusting as needed in collaboration with leadership
Configuring equipment (microphones, laptops, mixers, projectors, etc.) to meet customer needs/event requirements and ensuring that the devices are compatible and functioning properly.
Ability to run cables safely and secure them to avoid tripping hazards
Testing equipment prior to the event beginning to ensure proper audio levels, video clarity, and other functionality of AV Equipment required by customers
Ability to operate and troubleshoot HCW AV Systems
During events – monitor audio and video quality – includes monitoring sound levels and video feeds. Trouble shooting may occur, and AV Technician must be able to make decisions in the moment
AV Technician is expected to respond to on-the-spot technical issues as they arise and quickly diagnose and issue a solution with as minimal impact to the guest experience as possible
The role will partner with the event staff and leadership to ensure that audio-visual needs are met and up to HCW guest-facing standards. Must be able to clearly communicate needs/issues/and solutions professionally and calmly
May need to perform routine inspection of equipment (wear and tear, frayed cables, malfunctioning connectors, etc.) or clean equipment. If the AV Technician cannot fix malfunctioning/dirty equipment, they will partner with HCW Maintenance to communicate needs
May be asked to help with live recording/streaming or other customer needs as assigned