Part-Time Ticketing Attendant - Hershey's Chocolate World $14.50
About The Position
Hershey’s Chocolate World is the most popular brand experience in the world, attracting nearly four million guests annually to its location in Hershey, Pennsylvania. Guests visit to experience attractions, enjoy dining, and shop for souvenirs. The Part-Time Ticketing Attendant plays a crucial role in creating an amazing guest experience through exceptional customer service, aligning with the mission to create extraordinary impressions through people. This part-time position is located in Hershey, Pennsylvania, and does not include relocation assistance or other employment benefits. The Ticketing Attendant works within the Attractions Department, engaging directly with guests. The primary responsibilities include assisting guests with questions about Hershey’s Chocolate World, facilitating ticket purchases for attractions, and using the ticketing system to view show times and available tickets to help coordinate guest itineraries. This role also involves upselling meal deals, collecting ticket revenue, distributing attraction tickets, and entering reservations. Additionally, Ticketing Attendants provide information to callers regarding local Hershey area attractions and driving directions. The role demands a strong focus on exceptional customer service, requiring employees to be approachable, courteous, knowledgeable about products, able to communicate clearly with guests, and provide general information with a high level of professionalism.
Requirements
- Must be able to communicate effectively and clearly with guests
- This position requires bending, stooping, and twisting
- Ability to tolerate repetitive motion of the hands, fingers, and wrists when keyboarding
- Must be able to push, pull, or lift 25 lbs.
- Must be able to walk or stand for 5-8 hours per shift
- Must be able to work in a fast-paced environment
- Ability to work with technology
- 16 years of age or older
Nice To Haves
- Customer service or ticket sales experience is preferred but not required
- High school diploma or GED equivalent is preferred but not required
Responsibilities
- Must be approachable, showing that our guests are our priority
- Must initiate interactions with our guests by being courteous and greeting them with a smile
- Must be willing to listen to our guests and provide for their needs
- Must provide a genuine Thank You to every guest
- Greet, welcome, and extend service to customers meeting or exceeding service standards
- Assist guests with questions and create an itinerary for their experience
- Facilitate attraction ticket purchases
- Direct guests where to go for their attraction experiences
- Upsell meal deals
- Handle cash and credit card transactions
- Provide information to guests via telephone, including driving directions to Chocolate World
- Perform other duties within the Attractions Department as needed
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
