Senior Assistant Manager - Kirkland's Home

Kirkland's•The Woodlands, TX

About The Position

The Senior Assistant Manager supports and executes store operations and merchandising in partnership with the Store Manager. The role drives business results through effective coaching of the store team, with a focus on sales and profit growth, expense control, promotional and merchandising execution, store management, team development, and exceptional customer experience. This position supports succession planning and company growth; the Senior Assistant Manager is expected to be willing, ready, and able to assume a Store Manager role within 12 months if an opportunity becomes available.

Requirements

College preferred or 1–3 years of experience in a retail environment.
Energetic, results-oriented, competitive, and driven to succeed.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Effective written and verbal communication skills.
Ability to work 40 hours per week based on district or area business needs.
Ability to work weekends, holidays, and evenings.
Valid driver’s license.
Ability to transport company funds to the bank designated by Kirkland’s, without placing the funds in a vehicle with any non-Kirkland’s employee.
Proficiency in Microsoft Office.
Ability to ascend and descend a ladder to retrieve and stock products or hang banners and products.
Ability to position oneself frequently to retrieve and stock products in the stock room and sales floor and place merchandise in bags.
Ability to move around the store constantly for prolonged periods to greet and assist customers.
Ability to communicate frequently with customers in person, electronically, and by telephone.
Ability to frequently move merchandise weighing 50 pounds or more between the stock room and sales floor.
Ability to operate a Point of Sale system, registers, and handheld devices efficiently and accurately.

Nice To Haves

College education.
Ability to relocate for a Store Manager position.

Responsibilities

Lead, support, and value customer service across in-store and online shopping experiences.
Greet customers enthusiastically, maintain a positive attitude, engage proactively, respond appropriately to customer cues, and educate customers about promotions and merchandise.
Make suggestions that complement customers’ selections and help build their baskets.
Support a caring, fun, and engaging work environment for the team and a great shopping experience for customers.
Represent the company brand by treating customers and coworkers respectfully and professionally while supporting shared goals.
Drive profitable sales, protect company assets, and support the Company Handbook in partnership with the Store Manager.
Understand store performance targets and monitor progress toward benchmarks and goals.
Use objective business analysis with the Store Manager to evaluate business choices, identify trends and root causes, and determine solutions.
Network and recruit within the market to maintain appropriate store staffing, and recommend sound hiring decisions to the Store Manager.
Build high-performing teams that can achieve company goals, initiatives, and priorities, and sustain productive relationships across the area or district and industry.
Promote accountability for individual and team performance.
Ensure the team understands strategies, change initiatives, and business opportunities, communicating them clearly and compellingly.
Support store opportunities aligned with company strategies and take action to address them.
Implement changes in initiatives and direction appropriately and promptly to drive results.
Travel occasionally to other store locations to provide support as needed.
Champion and demonstrate commitment to Kirkland’s Values.
Perform other job duties as needed.