Senior Assistant Manager - Kirkland's Home

Kirkland's, Inc.•Roanoke, VA

About The Position

The Senior Assistant Manager supports and executes store operations and merchandising in partnership with the Store Manager. The role drives business results through effective coaching of the store team, with a focus on sales and profit growth, expense control, promotional and merchandising execution, store management, team development, and exceptional customer experience. It supports succession planning and company growth; the expectation is that the Senior Assistant will be willing, ready, and able to assume a Store Manager role within 12 months should one become available.

Requirements

College education preferred, or 1–3 years of experience in a retail environment.
Energetic, results-oriented, competitive, and driven to succeed.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Effective written and verbal communication skills.
Ability to work 40 hours per week, based on district or area business needs.
Ability to work weekends, holidays, and evenings.
Valid driver’s license.
Ability to transport company funds to a designated bank location without placing the funds in a vehicle with any non-Kirkland’s employee.
Proficiency in Microsoft Office.
Ability to ascend and descend a ladder to retrieve and stock products or hang banners and products.
Ability to frequently position oneself to retrieve and stock products in the stock room and sales floor and place merchandise in bags.
Ability to move around the store constantly for prolonged periods to greet and assist customers.
Ability to communicate frequently with customers in person, electronically, and by telephone.
Ability to frequently move merchandise weighing 50 pounds or more between the stock room and sales floor.
Ability to operate a point-of-sale system, registers, and handheld devices efficiently and accurately.

Nice To Haves

College education.
Ability to relocate for a Store Manager position.

Responsibilities

Lead, support, and value customer service in both in-store and online shopping experiences.
Greet customers enthusiastically, maintain a positive attitude, engage proactively, read customer cues, and respond appropriately.
Educate customers about promotions and merchandise, and make complementary suggestions to support buying decisions and build their baskets.
Support a caring, fun, and engaging work environment and a great customer shopping experience.
Represent the company brand by treating customers and coworkers respectfully and professionally.
Drive profitable sales, protect company assets, and support the Company Handbook in partnership with the Store Manager.
Understand store performance targets and monitor progress toward benchmarks and goals.
Use objective business analysis with the Store Manager to evaluate business choices; identify trends, root causes, and solutions.
Network and recruit within the market to maintain appropriate staffing levels, and recommend hiring decisions to the Store Manager.
Build high-performing teams that achieve company goals, initiatives, and priorities, and sustain productive relationships across the area or district and industry.
Promote accountability for individual and team performance.
Ensure the team understands strategies, change initiatives, and business opportunities, and communicate them clearly and compellingly.
Support company initiatives and store opportunities, and execute changes in direction appropriately and promptly to drive results.
Travel occasionally to other store locations to provide support as needed.
Champion and demonstrate commitment to Kirkland’s Values.
Perform other job duties as needed.