Senior Assistant Manager - Kirkland's Home

Kirkland's•Roanoke, VA

1d•Onsite

About The Position

The Senior Assistant Manager supports and executes store operations and merchandising in partnership with the Store Manager. The role drives business results through coaching the store team, with a focus on sales and profit growth, expense control, promotional and merchandising execution, store management, team development, and exceptional customer experience. It supports succession planning and company growth; the Senior Assistant Manager is expected to be willing, ready, and able to assume a Store Manager role within 12 months if one becomes available. The position supports customers in both in-store and online shopping, helps create an engaging work environment, and upholds Kirkland’s branding and values. It also supports profitable sales, asset protection, staffing, performance management, and execution of company initiatives. Occasional travel to other store locations may be needed.

Requirements

College preferred or 1–3 years of experience in a retail environment.
Energetic, results-oriented, and competitive, with a drive to succeed.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Effective written and verbal communication skills.
Ability to work 40 hours per week based on district or area business needs.
Ability to work weekends, holidays, and evenings.
Valid driver’s license.
Ability to handle and transport company funds to the bank location designated by Kirkland’s, without placing the funds in a vehicle with any non-Kirkland’s employee.
Proficiency in Microsoft Office.
Ability to ascend and descend a ladder to retrieve and stock products or hang banners and products.
Ability to frequently position oneself to retrieve and stock products in the stock room and sales floor and place merchandise in bags.
Ability to move around the store constantly for prolonged periods to greet and assist customers.
Ability to frequently communicate with customers in person, electronically, and by telephone.
Ability to frequently move merchandise weighing 50 pounds or more between the stock room and sales floor.
Ability to operate a Point of Sale system, registers, and handheld devices efficiently and accurately.

Nice To Haves

College education.
Ability to relocate for a Store Manager position.

Responsibilities

Lead, support, and value customer service in both in-store and online shopping experiences.
Greet and proactively engage customers, respond to their cues, explain promotions and merchandise, and suggest complementary purchases.
Support a caring, fun, and engaging work environment for team members and a positive shopping experience for customers.
Treat customers and coworkers respectfully and professionally while supporting company branding and shared goals.
Drive profitable sales, protect company assets, and support the Company Handbook in partnership with the Store Manager.
Understand store performance targets and monitor progress against benchmarks and goals.
Use objective business analysis with the Store Manager to evaluate business choices; identify trends, root causes, and solutions.
Network and recruit within the market to maintain appropriate staffing, and recommend hiring decisions to the Store Manager.
Build high-performing teams and productive relationships across the area or district and industry.
Promote accountability for individual and team performance.
Communicate strategies, change initiatives, business opportunities, and company priorities clearly to the store team.
Support opportunities aligned with company strategies and act on them; execute changes and new directions appropriately and promptly.
Travel occasionally to other store locations to provide support as needed.
Champion and demonstrate commitment to Kirkland’s Values.
Perform other job duties as needed.