Senior Assistant Manager - Kirkland's Home

Kirkland's•Webster, TX

About The Position

The Senior Assistant Manager supports and executes store operations and merchandising in partnership with the Store Manager, driving business results through effective coaching of the store team. The role focuses on sales and profit growth, expense control, promotional and merchandising execution, store management, team development, and delivering an exceptional customer experience. It also supports succession planning and company growth; the Senior Assistant Manager is expected to be willing, ready, and able to assume a Store Manager role within 12 months if an opening becomes available.

Requirements

College education preferred, or 1–3 years of experience in a retail environment.
Energetic, results-oriented, and competitive, with a drive to succeed.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Effective written and verbal communication skills.
Ability to work 40 hours per week, based on district or area business needs.
Ability to work weekends, holidays, and evenings.
Valid driver’s license.
Ability to transport company funds to the designated bank without placing them in a vehicle with any non-Kirkland’s employee.
Proficiency in Microsoft Office.
Ability to climb and descend a ladder to retrieve and stock products or hang banners and products.
Ability to position oneself frequently to retrieve and stock products in the stockroom and sales floor and to place merchandise in bags.
Ability to move around the store constantly for prolonged periods to greet and assist customers.
Ability to communicate frequently with customers in person, electronically, and by telephone.
Ability to frequently move merchandise weighing 50 pounds or more between the stockroom and sales floor.
Ability to operate a point-of-sale system, registers, and handheld devices efficiently and accurately.

Nice To Haves

College education.
Ability to relocate for a Store Manager position.

Responsibilities

Lead, support, and value customer service across in-store and online shopping experiences.
Greet customers enthusiastically, maintain a positive attitude, engage proactively, and respond appropriately to customer cues.
Educate customers about promotions and merchandise, and suggest complementary products to build customers’ purchases.
Support a caring, fun, and engaging team environment and a great customer shopping experience.
Represent the company brand by treating customers and coworkers respectfully and professionally while supporting shared goals.
Drive profitable sales, protect company assets, and support the Company Handbook in partnership with the Store Manager.
Understand store performance targets and monitor progress against benchmarks and goals.
Use objective business analysis with the Store Manager to evaluate business choices, identify trends and root causes, and develop solutions.
Network and recruit within the market to maintain appropriate staffing levels, and recommend hiring decisions to the Store Manager.
Build high-performing teams that accomplish company goals, initiatives, and priorities, and sustain productive relationships across the area or district and industry.
Promote accountability for individual and team performance.
Ensure the store team understands strategies, change initiatives, and business opportunities, communicating them clearly and compellingly.
Support opportunities aligned with company strategies and take action to address them.
Implement changes in initiatives and direction appropriately and promptly to drive results.
Travel occasionally to other store locations to provide support as needed.
Champion and demonstrate commitment to Kirkland’s Values.
Perform other job duties as needed.