Senior Assistant Director of Residential Life

Northeastern University•Boston, MA

2d•$67,855 - $95,845•Onsite

About The Position

The Senior Assistant Director of Residential Life is a member of the Department of Residential Life leadership team and reports to an Associate Director. The role supervises five to seven full-time Residence Directors and Operations Coordinators and indirectly supervises approximately 50 to 60 student Resident Assistants. It oversees a residential neighborhood of approximately 2,500 students within a department serving more than 11,000 students on the Boston campus. The position coordinates departmental decisions and directives and addresses concerns raised by students, parents, guardians, and staff. It supports student learning, engagement, belonging, and the well-being and success of students and staff. The functional assignment is Operations & Facilities. Under the supervision of the Associate Director for Operations & Facilities, the position supports departmental logistics and day-to-day operations, including student move-in and move-out, damage billing, Pack & Store, Fire Health & Safety Inspections, and Egress Drills. It oversees staff apartments, offices, key management, and storage, and serves as a primary liaison with Facilities and other campus partners for maintenance and large-scale residence hall projects. It also oversees related projects and initiatives, systems and reports, budgets, assessment, and training. This is a 12-month, full-time, live-in position. The provided on-campus apartment must be the employee’s primary residence, and the employee must maintain high visibility in assigned residential areas. Senior Assistant Directors participate in an on-call rotation, provide 24-hour emergency response for a residential community of approximately 9,200 students once every several weeks, and work nontraditional hours, including evenings, weekends, some holidays, and semester breaks. Additional support may be required during openings, closings, transitions, staff vacancies, major sporting events, campus emergencies, campus and department events, and other peak periods.

Requirements

Master’s degree.
Three to five years of professional work experience.
Demonstrated experience in staff supervision, training, and development.
Experience with crisis management and emergency response.
Excellent interpersonal, communication, and conflict-resolution skills.
Must use the provided on-campus apartment as the primary residence.
Must maintain high visibility within assigned residential areas.
Must participate in an on-call duty rotation and work nontraditional hours, including evenings, weekends, some holidays, and semester breaks.

Nice To Haves

Master’s degree in student personnel, higher education administration, or a related field.
At least two years of experience in housing and residential life.
Experience working as a live-in staff member.
Experience supervising full-time professional staff.

Responsibilities

Support day-to-day Residential Life operations, including departmental logistics, student move-in and move-out, damage billing, Pack & Store operations, Fire Health & Safety Inspections, and Egress Drills.
Oversee staff apartments, departmental offices, key management, and storage spaces.
Serve as a primary liaison with Facilities and campus partners to coordinate routine and emergency maintenance and support large-scale residence hall projects.
Oversee Operations & Facilities projects and initiatives on behalf of the department.
Co-facilitate departmental committees, workgroups, and meetings as needed.
Create and maintain systems and resources for future use and update annual functional reports.
Manage associated budgets and expenses and incorporate assessment activities as appropriate.
Collaborate with colleagues to provide Operations & Facilities training, resources, and support.
Support live-in staff and community development and engagement in assigned residential buildings.
Foster welcoming communities, student connection, mutual support, academic engagement, and opportunities for students to clarify personal values.
Use social media to develop and enhance the residential community and ensure assigned areas reflect community values.
Attend regular programs, community engagements, area Resident Assistant meetings, and required training sessions unless excused by the supervisor.
Coordinate support arrangements for students experiencing psychological or emotional concerns.
Assist with roommate conflict mediation and address concerns from parents or guardians, including concerns about group behaviors, safety and security, and vandalism.
Assist professional staff with facilities-related, medical, and mental health emergencies.
Provide 24-hour on-call emergency response for a residential community of approximately 9,200 students once every several weeks.
Supervise five to seven full-time Residence Directors and Operations Coordinators and indirectly supervise approximately 50 to 60 student Resident Assistants.
Coordinate and implement departmental decisions and directives under the Associate Director’s direction and address concerns raised by students, parents, guardians, and staff.
Maintain high visibility in assigned residential areas and participate in the Senior Assistant Director on-call rotation.
Provide coverage and additional support during vacancies, openings, closings, transition periods, major sporting events, campus emergencies, campus and department events, and other peak periods.