Senior Assistant Director of Residential Life

Northeastern University•Boston, MA

20h•Onsite

About The Position

The Senior Assistant Director of Residential Life reports to an Associate Director and is a member of the Department of Residential Life’s leadership team. The role supervises five to seven full-time Residence Directors and Operations Coordinators and indirectly supervises approximately 50 to 60 student Resident Assistants. The department supports more than 11,000 students living on the Boston campus, and this position oversees a residential neighborhood of approximately 2,500 students. The role coordinates and implements departmental decisions and directives, addresses concerns raised by students, parents, guardians, and staff, and works with students, staff, and faculty to foster student learning, engagement, belonging, and well-being. The functional area for this position is Operations & Facilities. Under the supervision of the Associate Director for Operations & Facilities, the role supports day-to-day departmental operations, including logistics, move-in and move-out processes, damage billing, Pack & Store operations, Fire Health & Safety Inspections, Egress Drills, staff apartments, departmental offices, key management, and storage spaces. It serves as a primary liaison with Facilities and other campus partners for routine and emergency maintenance and large-scale residence hall projects. The position also oversees Operations & Facilities projects and initiatives, maintains systems and resources, manages budgets and expenses, supports assessment, and collaborates on training and resources. This is a 12-month, full-time, live-in position. The provided on-campus apartment must be the employee’s primary residence, and the employee must maintain high visibility in assigned residential areas. Senior Assistant Directors participate in an on-call duty rotation, provide 24-hour emergency response for a residential community, and work nontraditional hours, including evenings, weekends, some holidays, and semester breaks. Additional support may be required during openings, closings, transition periods, major sporting events, campus emergencies, campus and department events, staff vacancies, and other peak periods.

Requirements

Master’s degree.
Three to five years of professional work experience.
Demonstrated experience in staff supervision, training, and development.
Experience with crisis management and emergency response.
Excellent interpersonal, communication, and conflict-resolution skills.
Ability to live in the provided on-campus apartment as a primary residence and maintain high visibility in assigned residential areas.
Availability for an on-call rotation and nontraditional hours, including evenings, weekends, some holidays, and semester breaks.

Nice To Haves

Master’s degree in student personnel, higher education administration, or a related field.
At least two years of experience in housing and residential life.
Experience working as a live-in staff member.
Experience supervising full-time professional staff.

Responsibilities

Support day-to-day Residential Life operations, including departmental logistics, student move-in and move-out, damage billing, Pack & Store operations, Fire Health & Safety Inspections, and Egress Drills.
Oversee staff apartments, departmental offices, key management, and storage spaces.
Liaise with Facilities and campus partners to coordinate routine and emergency maintenance and support large-scale residence hall projects.
Oversee Operations & Facilities projects and initiatives on behalf of the department.
Co-facilitate departmental committees, workgroups, and meetings as needed.
Create and maintain systems and resources for future use and update annual functional reports.
Manage associated budgets and expenses and incorporate assessment activities as appropriate.
Collaborate with colleagues to provide Operations & Facilities training, resources, and support.
Support live-in staff and contribute to community development and engagement in assigned residential buildings.
Create a welcoming community that encourages concern for others, student connection, academic engagement, mutual support, and clarification of personal values.
Facilitate academic support and learning opportunities within the residential community, including discussion and learning outside the classroom.
Use social media to develop and enhance the residential community and ensure assigned areas reflect community values.
Attend regular programs, community engagements, area Resident Assistant meetings, and required training sessions unless excused by the supervisor.
Coordinate support arrangements for students experiencing psychological or emotional concerns.
Assist with roommate conflict mediation and address concerns raised by parents or guardians, including group behavior, safety and security, and vandalism concerns.
Assist professional staff with facilities-related, medical, and mental health emergencies.
Provide 24-hour on-call emergency response for a residential community, on a rotating basis.
Supervise five to seven full-time Residence Directors and Operations Coordinators and indirectly supervise approximately 50 to 60 student Resident Assistants.
Coordinate and implement departmental decisions and directives under the Associate Director’s direction.
Address and resolve concerns raised by students, parents, guardians, and staff.
Maintain high visibility within assigned residential areas.
Participate in the Senior Assistant Director on-call duty rotation.
Provide coverage and additional support during vacancies, openings, closings, transition periods, major sporting events, campus emergencies, campus and department events, and other peak periods.