Sr Architect, Professional Services

Omnissa•Atlanta, GA

24d•Remote

About The Position

Omnissa is hiring a Professional Services Senior Architect to lead implementation and adoption of Omnissa Workspace ONE solutions for major customers. The role involves gathering and analyzing customer requirements and developing architectural designs that address compute infrastructure planning across private and public cloud, configuration recommendations, deployment validation, operational strategy, and user adoption. The Senior Architect acts as a trusted advisor, develops an understanding of customer business goals, and creates implementation and adoption roadmaps that drive solutions through to completion. This is a customer-facing consulting role combining technical, business, consulting, and leadership skills. The architect works with customers and Omnissa colleagues on post-sales implementation, articulates solution designs that connect technical and business needs, presents transformation plans to stakeholders, and leads customers toward successful platform adoption. The role also includes managing expectations, collaborating with Project Managers on realistic project plans, and bringing customer technical teams, administrators, business leaders, and executives together. During onboarding, the new hire will work with a mentor and peers to learn internal processes and develop familiarity with customer engagements and the wider technical landscape. Within the first three months, the architect is expected to own business outcomes, lead technical project teams, and be accountable for project deliverables. The role may span one or multiple customer engagements depending on business needs. The architect is also expected to improve delivery methods, tools, and services by challenging existing processes and identifying customer trends that can inform go-to-market strategies and service offerings. The position is located in the United States and is remote or hybrid for Atlanta residents. Travel is as needed based on customer demand; the posting describes generally low travel needs, usually fewer than three trips per quarter, with most travel lasting two to four days. The typical base salary is USD $160,000–$200,000 per year, with possible eligibility for a corporate bonus program. The position is not eligible for employment-based immigration sponsorship.

Requirements

Technology-related four-year degree preferred, or equivalent combination of education and relevant professional experience.
In-depth knowledge of the Omnissa Workspace ONE Platform.
Ability to gather and analyze customer requirements and develop architectural designs and implementation roadmaps.
Technical, consulting, business, and leadership skills.
Experience working directly with customers and cross-functional teams on post-sales implementation activities.
Ability to manage customer expectations and collaborate on project plans and timelines.
Strong communication skills for engaging technical audiences, business stakeholders, and executives.
Ability to lead technical project teams and be accountable for business outcomes and project deliverables.

Nice To Haves

Knowledge of Omnissa Horizon.
Knowledge of Microsoft Azure.
Knowledge of Microsoft Intune and SCCM.
Knowledge of Okta and Entra ID.
In-depth knowledge of operating systems management for Windows 11, macOS, iOS, and Android.

Responsibilities

Lead implementation and adoption activities for Omnissa Workspace ONE solutions.
Gather and analyze customer requirements and create architectural designs, including private and public cloud compute infrastructure planning.
Recommend and plan configurations, validate deployments, enhance operational strategies, and increase user adoption.
Develop trusted-advisor relationships and understand customers’ businesses and strategic goals.
Create implementation and adoption roadmaps and drive the customer’s vision through to completion.
Lead technical project teams, own business outcomes, and take accountability for project deliverables.
Work with customers and Omnissa employees on post-sales implementation activities.
Articulate solution designs that integrate technical and business concepts and present transformational journeys to project stakeholders.
Manage customer expectations and work with Project Managers to develop project plans with realistic workstream timelines.
Facilitate collaboration among customer technical engineers, system administrators, business leaders, and executives.
Continuously challenge and improve delivery methodologies, tools, and services.
Identify customer trends in end-user computing to support go-to-market strategies and new or revised service offerings.
Maintain subject-matter expertise in end-user computing and Omnissa and adjacent products.