Sr. Consultant, Professional Services
About The Position
ScienceLogic is seeking a TS/SCI-cleared Professional Services Consultant to serve as the primary technical interface and onsite subject matter expert for a ScienceLogic Public Sector customer. The role involves hands-on implementation and support of ScienceLogic solutions, serving as a trusted advisor to customer teams, and working collaboratively with colleagues across disciplines. Candidates should be located in the greater DMV area, from western Fairfax County through Washington, D.C., and nearby Maryland, and be able to support customer engagements throughout the region. The consultant will lead installation, configuration, integration, and troubleshooting; provide implementation guidance and problem resolution; advocate internally for customer needs; maintain project, communication, and technical records; and support customer security, ATO, audit, and change-management processes in accordance with Professional Services best practices.
Requirements
- 10+ years supporting Federal customers.
- Active TS/SCI clearance and ability to successfully complete a CI Poly.
- 7+ years with enterprise infrastructure monitoring, network management, or application performance platforms.
- 5+ years of hands-on Linux administration or support experience.
- Strong enterprise infrastructure knowledge across Linux/Unix and Windows environments.
- Experience implementing and troubleshooting enterprise monitoring or network management solutions.
- Hands-on experience with SNMP, MIBs, traps, and Syslog.
- Experience with MySQL and scripting or automation using PowerShell, Python, Bash, or similar.
- Strong customer-facing, troubleshooting, communication, and consultative skills.
- Ability to work independently, lead customer engagements, and manage competing priorities.
- Bachelor's degree in Computer Science, Engineering, or a related field.
Nice To Haves
- Experience with ScienceLogic/EM7, SolarWinds, NetCool/Tivoli, Nagios, HP OpenView, or similar EMS/NMS platforms.
- Experience with REST/integrations, WMI, XML/SOAP, and Linux scripting.
- ServiceNow, PagerDuty, or other ITSM integration experience.
- PHP and/or Python experience.
Responsibilities
- Serve as the primary onsite technical consultant and trusted advisor for a ScienceLogic Public Sector customer.
- Lead hands-on installation, configuration, integration, and troubleshooting of ScienceLogic solutions.
- Partner with customer technical and management teams to provide technical guidance, problem resolution, and implementation support.
- Represent customer needs internally by advocating for issue resolution, product enhancements, and future needs.
- Maintain accurate project, customer communication, and technical documentation in ticketing and knowledge management systems.
- Support customer security, ATO, audit, and change-management processes while following Professional Services best practices.
Benefits
- Comprehensive medical, dental, and vision plans.
- 401(k) plan with employer match.
- Flexible Paid Time Off (FTO).
- Two days of Volunteer Time Off (VTO) per calendar year.
- Five-year service milestone sabbatical.
- Paid parental leave.
- Employee referral bonus program.
- Pet insurance.
- Reston Town Center headquarters with a stocked kitchen, rotating snacks and beverages, and catered Thursday lunches.
- Regular virtual company-wide events, including cooking classes, yoga, and meditation.
- Learning and development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
