Sr. Professional Services consultant

Wrike

2h•$103,000 - $150,000

About The Position

Wrike is seeking a Professional Services Consultant to join its Professional Services team within the Client Success organization. The role shapes customers’ initial experience and supports their long-term success with Wrike. The consultant leads customer engagements and may participate in or lead larger global rollouts, driving onboarding from discovery and design through configuration, rollout, and adoption monitoring. The position also supports complex sales scoping, maintains client records and milestones, manages engagement outcomes against success metrics, advocates for customers, and collaborates with Product and other teams on solutions and product improvements. The consultant coordinates smooth hand-offs across teams and mentors junior colleagues. The role calls for an experienced, customer-focused consultant with strong project management, change management, communication, relationship management, and organizational skills. It includes willingness to travel up to 75% of the time to client sites across the Americas. The position offers a 25% bonus on top of base salary. The stated total on-target earnings range for full-time U.S. positions is $103,000–$150,000, excluding benefits and other incentives. Wrike describes itself as a distributed team with flexible ways of working, including remote work, hybrid environments, and co-working spaces. Employees near certain hubs may generally be expected to collaborate in person 2–3 days per week. The specific working arrangement for this position is not stated.

Requirements

8+ years of experience in project management, consulting, and customer-facing roles.
Formal certifications in project management methodologies such as Agile, PMI, or Lean.
Ability to understand complex customer processes and needs quickly and help define clear implementation goals.
Extensive understanding of and ability to apply change management principles.
Thorough expertise in one industry or in critical customer segments such as Marketing/Creative, IT, Professional Services, or PMO.
Ability to participate in technical discussions and present complex digital transformation options and strategies.
Ability to collaborate cross-functionally with Sales to evolve account plans that include ongoing professional services support.
Excellent verbal, presentation, and written communication skills, including communication with executive stakeholders.
Ability to manage difficult audiences and complex client relationships with finesse and poise.
Ability to provide thought leadership and industry best practices to guide customers in complex organizations.
Strong accountability, ownership, personal organization, and time-management skills.
Customer-centric, energetic approach and extensive consulting skill set.
Strong interpersonal skills, including being positive, engaging, friendly, empathetic, tactful, and level-headed under pressure.
Ability and willingness to travel up to 75% of the time to client sites across the Americas.

Nice To Haves

Relevant master’s degree, such as an MBA or similar.
Experience working in a SaaS environment.
Ability to position Wrike within an existing integrated ecosystem.

Responsibilities

Lead individual customer engagements and participate in or lead larger global customer rollouts.
Drive end-to-end customer onboarding, including discovery, design, configuration, rollout, and adoption monitoring.
Support the sales team with complex scoping requirements and present the value of Wrike and its professional services offerings.
Track and maintain accurate client records and key milestones using Wrike, Salesforce, and other systems.
Manage successful completion of customer engagements while achieving critical success metrics.
Advocate for customers and assist in prioritizing new product features.
Collaborate with the Product team and other internal stakeholders to identify short-term solutions to issues and requests and influence the product roadmap.
Ensure smooth hand-offs before and after professional services engagements by working with internal cross-functional teams.
Mentor junior members of the Wrike team.