Senior Application Support Engineer (SRE)

DTCC • Tampa, FL

5h • Hybrid

About The Position

The Senior Application Support Engineer helps power DTCC’s global financial markets infrastructure by ensuring the reliability, availability, and performance of platforms supporting wealth management and master reference data. Applying Site Reliability Engineering (SRE) principles, the role supports a portfolio of more than 40 mission-critical applications across on-premises and cloud-based systems, including OpenShift Container Platform, Kafka, IBM MQ, and distributed systems. The engineer helps improve operational excellence and resiliency, reduce operational risk, and advance automation across critical trade-processing platforms. The role works with globally distributed Application Development, Infrastructure, Cloud, Network, Operations, and other teams to deliver stable, scalable, highly available services.

Requirements

• 6–8 years of experience supporting enterprise applications in complex production environments.
• Strong understanding of Site Reliability Engineering principles, including reliability, observability, automation, and incident prevention.
• Experience supporting enterprise-scale distributed applications in production environments.
• Experience with cloud technologies and modern infrastructure platforms.
• Understanding of messaging systems, middleware, and integration technologies such as IBM MQ, Kafka, or IIB.
• Exposure to container platforms such as OpenShift, Kubernetes, or Docker.
• Strong troubleshooting, analytical, and problem-solving skills.
• Knowledge of core technologies listed in the posting: Java/J2EE; Oracle, SQL, and DB2; IBM MQ and Kafka; Redis; OCP/Kubernetes; Splunk, Grafana, and Dynatrace; AutoSys; ServiceNow and ITIL; Linux/Unix; AWS/Azure.

Nice To Haves

• Bachelor’s degree or equivalent practical experience; the degree is preferred.
• Kafka and event-driven architecture experience.
• Mainframe exposure, including JCL, batch processing, and job monitoring.
• Python or other scripting languages.
• Financial Services, Capital Markets, or Securities Processing experience.
• Experience with AI-driven automation or operational efficiency initiatives.
• Experience with enterprise integration and distributed processing platforms.

Responsibilities

• Ensure the availability, stability, and performance of mission-critical applications.
• Lead incident response, troubleshooting, and root cause analysis activities.
• Drive preventative solutions that improve resiliency and reduce recurring issues.
• Support application recovery, failover, disaster recovery, and business continuity activities.
• Maintain operational readiness across a portfolio of enterprise applications.
• Support critical processing schedules and service-level commitments.
• Partner with Development, Infrastructure, Cloud, Database, Network, Security, and Product teams to ensure platform reliability.
• Support audit, risk, compliance, and operational control requirements.
• Build partnerships across globally distributed teams to drive continuous improvement.

Benefits

• Competitive compensation, including base pay and annual incentive.
• Comprehensive health and life insurance and well-being benefits, based on location.
• Pension and retirement benefits.
• Paid time off, personal/family care, and other leaves of absence.
• Flexible/hybrid work model of three days onsite and two days remote.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior