Application Support Manager (SRE)

Deloitte • Dallas, TX

22h • $107,900 - $163,200 • Hybrid

About The Position

Deloitte is hiring an Application Support Manager for a managed services role supporting a large technology client through its Engineering as a Service offering within AI & Engineering. The role leads round-the-clock production support and reliability engineering for business-critical applications, guides engineers, owns escalations and service quality, and partners with client teams to improve stability, responsiveness, and recovery. This position is part of Deloitte’s Project Delivery Talent Model, designed for long-term onsite client service delivery. Recruiting for this role ends on 11/14/2026.

The role leads tiered production support and operational prioritization; coordinates major-incident response and post-incident reviews; oversees incident, problem, change, and release processes; defines and monitors service-level indicators and objectives; and uses observability and automation to improve reliability and efficiency. It also partners with application, platform, security, and business teams on resiliency, capacity planning, and disaster recovery readiness, while coaching engineers, managing on-call coverage, and reporting service performance.

The position is based in Dallas, Texas and requires a hybrid work model with a minimum of three days onsite at the client location. Travel averages 10%. The listed compensation range is $107,900 to $163,200, and the role may also be eligible for a discretionary annual incentive program.

Requirements

• 7+ years of experience in application support, site reliability engineering, or production operations for business-critical systems in a client-facing consultant role.
• 4+ years leading or mentoring technical teams and serving as an incident escalation point.
• 3+ years applying ITIL or equivalent service-management practices and using an IT service management tool.
• 3+ years using monitoring and observability platforms and scripting for automation, such as Python or shell.
• 4+ years working with a public cloud platform (AWS, Azure, or GCP) and CI/CD practices.
• 5+ years communicating effectively with technical and business stakeholders.
• Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related technical discipline, and/or equivalent professional experience.
• Ability to travel an average of 10%, based on assigned work and clients or industries served.
• Ability to work in a hybrid model with a minimum of three days onsite at the client location in Dallas, Texas.
• Ability to work independently and collaboratively as part of a team.
• Effective written and verbal communication skills.
• Meticulous attention to detail and quality of work product.
• Ability to manage and prioritize multiple tasks in a fast-paced, dynamic environment.
• Strong interpersonal skills and professional demeanor.
• Ability to meet deadlines.

Responsibilities

• Lead tiered production support and prioritize daily operational work.
• Coordinate major-incident diagnosis, communications, restoration, and post-incident reviews.
• Oversee incident, problem, change, and release processes in line with ITIL-style practices and client policy.
• Define and monitor service-level indicators and objectives, and use observability tools to identify issues early.
• Lead automation of repetitive work to improve recovery times and team efficiency.
• Partner with application, platform, security, and business teams on resiliency, capacity planning, and disaster recovery readiness.
• Coach engineers, manage on-call coverage, and report service performance to client and Deloitte leaders.

Benefits

• Broad range of employee benefits.
• Potential eligibility for a discretionary annual incentive program.
• Professional development opportunities, including on-the-job learning, formal development programs, mentorship, and leadership opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior