Application Support Manager
About The Position
Trimble is seeking an Application Support Manager to lead and develop a high-performing customer application support team in a fast-paced SaaS environment. The manager will guide support operations, improve workflows, and help deliver an exceptional customer experience. The role offers the opportunity to integrate AI agents and Large Language Models into support workflows, shape support strategies, and influence product improvements through collaboration with Engineering, Product, and Sales. The position is based on-site in Westminster, Colorado, or Lake Oswego, Oregon, and requires 1–2 weeks of travel per year. It is a full-time, salary position with a hiring range of $85,900–$118,100 and eligibility for a bonus. Trimble describes itself as an industrial technology company whose solutions connect digital and physical worlds and support productivity, quality, safety, and sustainability across industries.
Requirements
- At least 5 years of experience in customer application support within a SaaS product environment.
- At least 3 years of experience in a team leadership or managerial role.
- Exceptional communication, interpersonal, and problem-solving skills.
- Ability to maintain focus, lead empathetically, and adapt quickly in a fast-paced environment.
Nice To Haves
- Background or familiarity with accounting workflows and concepts.
- Hands-on experience implementing AI tools or Large Language Models in customer support workflows.
- A continuous-improvement mindset and evidence of implementing new workflows.
Responsibilities
- Lead, mentor, and empower a high-performing SaaS support team, with an emphasis on coaching, growth, and continuous development.
- Champion implementation of AI agents and Large Language Models to automate routine tasks, optimize workflows, and improve operational efficiency.
- Collaborate with Engineering, Product, and Sales to advocate for the customer experience and drive product enhancements.
- Oversee daily queue operations, monitor key metrics, and manage complex customer escalations.
- Analyze support trends and case drivers to proactively optimize processes and establish service standards.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Time-off plans
- Retirement plans
- Tax savings plans for health, dependent care, and commuter expenses (offered by most businesses)
- Paid Parental Leave
- Employee Stock Purchase Plan
- Bonus eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
