Manager Application Development & Support
About The Position
The IT Application Development & Support Manager provides technical, operational, and people leadership for teams that develop, enhance, and support applications serving the FMS business. The Manager may lead one or more Agile teams across different application areas and oversees solutions in a diverse technology landscape, including Microsoft Azure, containerized applications, .NET, APIs, SQL, Appian, legacy technologies, and SaaS/PaaS. The role requires sound judgment in selecting and applying technology and close partnership with Product Owners, Product Managers, Solution Architects, business stakeholders, and other IT teams to turn product strategy and business priorities into secure, reliable, scalable, and sustainable solutions. The Manager balances new development, enhancements, production support, application health, security, technical debt, and modernization while supporting customer service and predictable delivery. The position is also accountable for people leadership, resource planning, financial management, delivery execution, and vendor and third-party service-provider relationships as applicable.
Requirements
- Bachelor's degree in Computer Science, Business Management, Engineering, or a related field.
- At least 7 years of progressively responsible, comprehensive experience in Application Development and IT Project Management.
- Strong leadership and mentoring skills, including the ability to lead, train, develop, and delegate within a self-directed workforce.
- Excellent written, verbal, interpersonal, and presentation skills, including the ability to explain technical concepts and solutions to technical and non-technical audiences.
- Strong analytical, technical, problem-solving, and troubleshooting skills.
- Demonstrated success implementing change and improvements, with personal accountability and a track record of achieving results.
- Ability to build professional relationships across organizational levels, work independently and collaboratively, and perform effectively in a fast-paced environment under pressure.
- Strong multitasking, organization, time-management, follow-up, and attention-to-detail skills; ability to meet schedules and deliver high-quality work.
- Commitment to quality execution and customer service.
- Ability to build consensus, identify group conflict, facilitate resolution, and work collaboratively.
- Ability to define operational models and procedures, work with metrics, and use reporting systems to obtain data for analysis and decision-making.
- Working knowledge of modern application technologies and platforms, including Microsoft Azure, containerized applications, .NET, APIs, SQL, Appian, legacy technologies, SaaS/PaaS, Git or other source control, CI/CD, and AI-assisted development tools.
- Knowledge of enterprise application disciplines such as CRM, CMS/DXP, ERP, eCommerce, mobile applications, SaaS/PaaS solutions, and internal or external-facing web applications.
Nice To Haves
- Master's degree or MBA.
- Familiarity with legacy and mainframe application architecture and supporting infrastructure.
Responsibilities
- Provide technical, operational, people, and financial leadership for application development and support teams; coach and mentor employees, manage performance, delegate work, support career development, and ensure team effectiveness.
- Partner with Product Owners, Product Managers, and Agile teams to align delivery with product strategy, business priorities, customer needs, backlog refinement, Sprint planning, and execution.
- Collaborate with Solution Architects and IT teams on solution design, technical decisions, engineering standards, integration approaches, and secure, scalable, maintainable application delivery.
- Set technical and delivery priorities, remove obstacles, and manage initiatives against scope, budget, schedule, quality, resources, and expected business outcomes.
- Maintain accountability for assigned applications, including availability, performance, security, compliance, maintainability, SDLC discipline, production readiness, and operational health.
- Build relationships with business leaders and users to understand needs, manage expectations, and advocate for effective technology solutions.
- Partner with leadership on technology roadmaps, modernization, technical debt reduction, continuous improvement, and investment priorities to improve efficiency, customer experience, risk posture, and financial performance.
- Use operational, delivery, financial, and customer metrics to measure performance, identify trends, and inform decisions.
- Manage technology vendors and third-party service providers as required, ensuring alignment with business, technical, financial, and service expectations.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Prescription benefits
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Paid time off for vacation, illness, and bereavement
- Family and parental leave
- Tax-advantaged 401(k) retirement savings plan
- The position may be eligible for an annual bonus, commission, and/or long-term incentive plan, depending on level and type.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
