Senior Application Support Engineer (SRE)
About The Position
The Senior Application Support Engineer helps ensure the reliability, availability, and performance of DTCC platforms supporting wealth management and master reference data. Applying Site Reliability Engineering (SRE) principles, the role supports more than 40 mission-critical applications across on-premises and cloud systems, including OpenShift Container Platform, Kafka, IBM MQ, and distributed systems. The engineer helps improve operational excellence and resiliency, reduce operational risk, and advance automation across critical trade-processing platforms. The role works with globally distributed Application Development, Infrastructure, Cloud, Network, Operations, Database, Security, and Product teams to deliver stable, scalable, highly available services.
Requirements
- Bachelor’s degree preferred or equivalent practical experience.
- 6–8 years of experience supporting enterprise applications in complex production environments.
- Strong understanding of SRE principles, including reliability, observability, automation, and incident prevention.
- Experience supporting enterprise-scale distributed applications in production environments.
- Experience with cloud technologies and modern infrastructure platforms.
- Understanding of messaging systems, middleware, and integration technologies such as IBM MQ, Kafka, or IIB.
- Exposure to container platforms such as OpenShift, Kubernetes, or Docker.
- Strong troubleshooting, analytical, and problem-solving skills.
- Relevant core technologies include Java/J2EE, Oracle, SQL, DB2, IBM MQ, Kafka, Redis, OCP/Kubernetes, Splunk, Grafana, Dynatrace, AutoSys, ServiceNow, ITIL, Linux/Unix, and AWS/Azure.
Nice To Haves
- Kafka and event-driven architecture experience.
- Mainframe exposure, including JCL, batch processing, and job monitoring.
- Python or other scripting language experience.
- Financial Services, Capital Markets, or Securities Processing experience.
- AI-driven automation or operational efficiency initiatives.
- Enterprise integration and distributed processing platforms.
Responsibilities
- Ensure the availability, stability, and performance of mission-critical applications.
- Lead incident response, troubleshooting, and root cause analysis activities.
- Drive preventative solutions that improve resiliency and reduce recurring issues.
- Support application recovery, failover, disaster recovery, and business continuity activities.
- Maintain operational readiness across a portfolio of enterprise applications.
- Support critical processing schedules and service-level commitments.
- Partner with Development, Infrastructure, Cloud, Database, Network, Security, and Product teams to ensure platform reliability.
- Support audit, risk, compliance, and operational control requirements.
- Build partnerships across globally distributed teams to drive continuous improvement.
Benefits
- Competitive compensation, including base pay and annual incentive.
- Comprehensive health and life insurance and well-being benefits, based on location.
- Pension and retirement benefits.
- Paid time off and personal/family care, and other leaves of absence.
- Flexible/hybrid work model of three days onsite and two days remote.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
