Senior Application Support Engineer

DTCC • Tampa, FL

1d • Hybrid

About The Position

The Senior Application Support Engineer ensures the stability, reliability, and performance of DTCC’s mission-critical applications. The role applies Site Reliability Engineering principles to improve systems proactively and promote operational excellence, partnering with development, infrastructure, and global operations teams to strengthen resilience, reduce operational toil, and drive continuous improvement.

The position serves as a lead application support engineer, handling critical production incidents and operational management while supporting releases, disaster recovery, automation, monitoring, and risk controls. It requires 6–8+ years of application support or production engineering experience. A bachelor’s degree is preferred, or equivalent experience. DTCC offers a flexible/hybrid arrangement of three days onsite and two days remote; onsite days include Tuesdays, Wednesdays, and a third day that varies by team or employee.

Requirements

• 6–8+ years of experience in application support or production engineering.
• Strong hands-on application production support experience with an SRE mindset focused on reliability, observability, production stability, resilience, and incident prevention.
• Experience supporting Linux and Windows environments, including process inspection, log analysis, advanced troubleshooting, performance diagnostics, and system optimization.
• Scripting and automation expertise across Bash, Shell Scripting, Python, Ruby, Perl, and JavaScript.
• Hands-on experience with monitoring, observability, and analytics platforms such as Dynatrace, Splunk, Grafana, and Selenium.
• Technical expertise with SQL databases such as Oracle, Snowflake, PostgreSQL, or similar, including data analysis, production troubleshooting, root cause investigations, and query performance optimization.
• Experience with ITSM and operational management platforms such as ServiceNow and Jira, supporting Incident, Problem, Change, and Major Incident Management processes.
• Experience supporting messaging and queueing technologies such as IBM MQ, Oracle AQ, ActiveMQ, RabbitMQ, and Kafka.
• Experience with enterprise job scheduling platforms, particularly Autosys.
• Working knowledge of cloud and container technologies, including OpenShift and AWS (EC2, S3, Lambda, SQS, IAM Roles), Amazon RDS Aurora, PostgreSQL, and cloud-native operational support practices.
• Familiarity with mainframe technologies and troubleshooting concepts across COBOL, JCL, DB2, DB2 Stored Procedures, CICS, SPUFI, and File-AID.
• Understanding of security, risk, and operational controls, including certificate management, password management, access controls, and security best practices.
• Ability to communicate effectively across organizational levels, with strong verbal, written, and stakeholder management skills.
• Leadership qualities, ownership, accountability, urgency, and operational excellence in fast-paced production environments.
• Ability to collaborate effectively with global, geographically distributed teams across technology, infrastructure, operations, and business functions.
• Proactive continuous-improvement mindset, with interest in automation, innovation, operational efficiency, reliability engineering, and reducing operational toil through engineering-led solutions.
• Strong analytical, problem-solving, and critical-thinking abilities to address complex technical challenges, resolve root causes, and deliver sustainable solutions.
• Ability to thrive in high-pressure environments while maintaining composure and commitment to service availability, customer experience, and operational resilience.

Nice To Haves

• Bachelor’s degree preferred, or equivalent experience.
• Exposure to capital markets and financial services environments, supporting mission-critical, high-availability, highly regulated systems.
• Knowledge of artificial intelligence concepts and their practical application in production support, operational engineering, and service reliability.

Responsibilities

• Partner with engineering and infrastructure teams to improve system reliability, resilience, and observability.
• Lead resolution of critical production incidents, including impact analysis, root cause identification, and preventive actions.
• Own and drive incident, problem, and major incident management, including post-incident reviews and continuous improvement.
• Identify reliability risks proactively and implement solutions to prevent recurrence and reduce operational toil.
• Develop, maintain, and enhance runbooks, knowledge articles, and operational documentation.
• Execute and support release, change, and deployment activities, including production releases and vendor upgrades.
• Support and participate in disaster recovery testing and execution, and maintain audit readiness.
• Drive automation and alert optimization initiatives to improve efficiency and reduce noise.
• Embed risk, control, and reliability best practices into daily operations.
• Collaborate with global teams to support high availability and operational excellence across systems.

Benefits

• Competitive compensation, including base pay and annual incentive.
• Comprehensive health and life insurance and well-being benefits, based on location.
• Pension and retirement benefits.
• Paid time off, personal/family care, and other leaves of absence to support physical, financial, and emotional well-being.
• Flexible/hybrid work arrangement with three days onsite and two days remote.
• Investment in professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed